Flight Operations Lead at Zipline

Zipline International Inc. is an American company that designs, manufactures, and operates delivery drones.

 

Flight Operations Lead

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience
  • LocationNairobi
  • Job FieldAviation / Airline 

As a Flight Operations Lead at Zipline, you will be directly responsible for your team's success, ensuring optimal productivity and output. Your responsibilities encompass goal-setting, performance measurement, effective workload distribution, talent development, consistent feedback provision, and inter-team coordination.

What You'll Do  

Team-level Responsibilities:

  • Define clear, ambitious goals aligned with Zipline’s overall country and global objectives.
  • Ensure clarity on priorities and KPIs that measure team performance effectively.
  • Identify early gaps (people, tools, skills) and communicate proactively to secure needed resources.
  • Delegate strategically, enabling team members to lead and own important projects.
    Encourage growth by assigning tasks slightly above team members' current skill levels.
  • Facilitate effective collaboration and integration of your team’s work with other teams within Zipline.

Individual-level Responsibilities:

  • Assist each team member in effectively prioritizing their workload.
  • Guide the team in collectively prioritizing tasks and comfortably declining or deferring tasks when needed.
  • Conduct regular check-ins to evaluate progress and provide necessary course correction.
  • Understand and support the long-term professional goals of each individual.
  • Foster each team member’s development by ensuring a clear path for professional growth.
  • Provide proactive feedback when team members either fall short of expectations or can expand their growth potential.

What You'll Bring 

  • Proven record of exemplary performance in direct and indirect operational roles, able to "lead by example."
  • Relevant experience in aviation and adherence to regulatory compliance.
  • Analytical mindset—able to leverage data effectively for decision-making.
  • Excellent conversational and interpersonal management skills.
  • Experience leading change management initiatives and communicating effectively through transitions.
  • Strong judgment in discerning when and how decisions should be made.
  • Ability to foster team cohesion and collaboration.
  • Demonstrated mentorship and coaching capabilities.
  • Critical thinking skills with a clear focus on customer experience and understanding customer needs.

Method of Application

Interested and qualified? Go to Zipline on www.flyzipline.com to apply

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