Front Office Assistant-Nairobi at Emerge Egress Consulting

Emerge Egress Consulting is a Management and Training Consulting established in 2017 (herein referred as EEC). EEC specializes in offering tailored and proficient HR Management training and team building services. We examine issues of concern in depth and we have specialized in training which looks at the demand for potential success of Government, Local ...

 

Front Office Assistant-Nairobi

  • Job TypeFull Time
  • QualificationDiploma
  • Experience3 years
  • LocationNairobi
  • Job FieldAdministration / Secretarial 

Role Objective

A hospitality to add to their team a customer centric individual to perform customer care & reception duties while contributing to ultimate customer satisfaction. 

Core Duties and Responsibilities

  • Providing excellent customer service to all clients, both internal and external, with an emphasis on courtesy and professionalism.
  • Ability to deal with a busy frontline work environment, always keeping the client’s needs and expectations in mind.
  • Greet, assist, and direct visitors appropriately; ensure guest experience is handled efficiently and professionally.
  • Answer, screen, and forward incoming phone calls while providing basic information when needed; manage company email and correspondence.
  • Handle scheduling for the conference room, and appointments, and manage staff calendars as required.
  • Assist with various administrative tasks.
  • Help organize office gatherings and meetings, including arrangement of logistics, catering, and attendee management.
  •  Ensure prompt attention to visitors and directing them to the appropriate personnel or department.
  • Maintain a clean, positive, and welcoming office environment.
  • Manage office inventory such as stationery, equipment, and furniture, including timely requisition.
  • Assist in managing daily transport bookings in consultation with office drivers.
  • Any other duties assigned from time to time.

Job Specifications and Qualifications

  • Diploma in Business Administration, Communication, Front Office or related area.
  • At least 3 years relevant work experience.
  • Proficiency in MS Office Suite

Key Competencies

  • Good communication skills (written and verbal).
  • Problem-solving
  • Strong Phone Etiquette skills
  • Strong customer service and communication skills
  • Ability to multitask and prioritize tasks in a fast-paced environment
  • Attention to detail and organizational skills
  • Have a professional appearance and demeanor
  • Strong interpersonal skills and customer service orientation

Check if your CV matches this job with MyJobMag AI

Method of Application

If interested in the position and meet the above requirements, kindly send your CV on or before 25th June 2025 to the email careers@emergeegressconsulting.com and indicate the position applied for in the subject line. Interviews will be conducted on a rolling basis. Only shortlisted applicants will be contacted.

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