User Research Manager at M-KOPA Solar

M-KOPA’s mission is to make high quality energy affordable to everyone. OUR GROWTH SO FAR... M-KOPA has connected more than 400,000 homes in Kenya,Tanzania and Uganda to solar power with over 550 new homes being added every day.

 

User Research Manager

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience5 years
  • LocationNairobi
  • Job FieldResearch 
  • The User Research Manager supports the team across multiple projects by engaging in both qualitative and quantitative research activities. They will lead a team of 10 Research Associates and Leads, this role can be based any of our operating markets; Kenya, Uganda, Nigeria, Ghana, or South Africa.
  • As the primary project manager they will quickly gains an expert understanding of the project, challenges, and research questions and uses best practices and tools within M-KOPA to execute research to the highest degree, with careful consideration of timelines.

User experience research leadership (80%)

  • You will have responsibility for ensuring we meet our high standards in research scoping, data collection and reporting.
  • You will guide the team on best-in-class research methods - especially on gathering feedback on our app and digital product experience.
  • Produce research reports that clearly and compellingly summarize results draw insights and make data-driven recommendations.
  • Together with the Research Ops associate, you will own the data collection quotas and ensure that

People Management (20%)

  • Contribute to skills-building for Customer Insights teams and other teams as required
  • Manage the team’s performance by offering guidance, coaching, and coordinating performance discussions
  • Conduct team meetings to receive, give feedback and disseminate important information
  • Maintain team morale and organizational alignment
  • Coordinate hiring and onboarding of Associates

You Might Be a Good Fit If You:

  • Have 5+ years of work experience in market research, UX research, design, product management, or comparable roles, particularly at a fast-moving tech startup
  • Are excited to be a champion for our customers in everything you do
  • Technical understanding and practical experience of quantitative and qualitative research techniques
  • Love figuring out how to ask the right questions and structure surveys to achieve a desired insight
  • Are confident analyzing, interpreting, and storytelling with data
  • Can manage team members to deliver high-quality research outputs and to grow professionally
  • Love fast-moving environments with a sense of urgency to get the job done

Method of Application

Interested and qualified? Go to M-KOPA Solar on jobs.ashbyhq.com to apply

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