VCF Customer Liaision at Value8 Group

At Value8 group, we foster a vibrant and inclusive culture where creativity thrives. Our team is driven by collaboration, innovation, and a shared passion for excellence. We believe in empowering our employees to take initiative and contribute their unique perspectives. With flexible work arrangements, ongoing professional development, and a commitment to wo...

 

VCF Customer Liaision

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience0 - 1 years
  • LocationNairobi
  • Job FieldCustomer Care 

Job Description

  • Client Engagement: Proactively engage with potential clients to understand their business needs and present appropriate software solutions.
  • Account Management: Act as the main point of contact for assigned clients, managing relationships, handling queries, and addressing issues in a timely and professional manner.
  • Onboarding: Manage the onboarding process for new clients, ensuring they are fully trained and familiar with the software features and benefits.
  • Customer Support: Provide ongoing post-sale support to ensure the smooth implementation of software solutions, offer guidance, and resolve technical issues.
  • Business Development; growing the company customer base and making it more profitable and successful by onboarding new clients onto the system;
  • Client Retention: Work closely with clients to ensure they remain satisfied with services provided, proactively identify opportunities for additional value, and foster long-term relationships.
  • Cross-functional Collaboration: Collaborate with sales, product, and technical teams to ensure client feedback is communicated, and solutions are delivered effectively.
  • Account Strategy: Develop tailored account strategies to enhance client engagement and drive solution adoption.
  • Problem-Solving: Address client concerns and troubleshooting by working with internal teams to provide timely solutions.
  • Reporting: Maintain up-to-date records on client interactions and account status, preparing reports for internal use.

Competencies

  • Bachelor's degree in Business, IT, or a related field.
  • 0 -1 + years of experience in customer relations, account management, or client support, preferably in the software or technology sector
  •  Strong understanding of the Kenyan business landscape and its challenges
  • Self-motivated, results-oriented, and able to work independently.
  • Ability to build strong relationships and cultivate client trust.
  • Proactive and eager to learn and adapt to new technologies
  • Competency in Microsoft applications
  • Data Analysis
  • Report Writing
  • IT Skills
  • Excellent communication, presentation, and negotiation skills.
  • Problem solving skills

Check if your CV matches this job with MyJobMag AI

Method of Application

Interested and qualified? Go to Value8 Group on hrmis.valuechainfactory.com to apply

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