Business Analyst at CDL Human Resource

CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL.

 

Business Analyst

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience2 years
  • LocationNairobi
  • Job FieldData, Business Analysis and AI 
  • To extract data from call center systems, analyse it and generate  meaningful business information and reports that allow the business to  identify business needs and business solutions that are consistent with the Customer Experience goals and targets

Key Responsibilities

  • Identify the data that is required to deliver business information requirements in respect to customer experience.
  • Gather and analyse data, compiling analysis reports to support  management decision making
  • Use data modelling practices to analyse business data, macro data, industry trends and general macro-economic data
  • Assess impact of macro-economic trends in the telecommunication industry and on Telkom Kenya and prepare informative reports for management consumption
  • Analyse on-going operations and identify key areas where operational improvements can drive the financial performance of the business
  • Communicate and present results in formats that accurately reflect data
  • Investigate results achieved to ensure accuracy of data

Requirements

Qualifications- Academic and Professional

  • Bachelor’s Degree in Business or related field

Experience

  • At least 2 years relevant experience in similar position

Check if your CV matches this job with MyJobMag AI

Method of Application

Interested and qualified? Go to CDL Human Resource on cdl.zohorecruit.com to apply

Comments

Post a Comment

Popular posts from this blog

Customer Support Representative at BasiGo

BasiGo is an e-mobility start-up looking to revolutionize the public transportation sector by providing public transport bus owners with a cost-effective electric alternative to diesel. Headquartered in Nairobi, Kenya, our team is strategically composed of seasoned entrepreneurs who have spent over a decade working and innovating within electric vehicle t...   Customer Support Representative Job Type Full Time Qualification BA/BSc/HND , Diploma Experience Location Nairobi Job Field Customer Care  About the role:  We are looking for Customer Support Representatives (CSR) to assist our customers with technical problems when using our products and services. You will be the primary point of contact for our customers and coordinate with all BasiGo departments to ensure that issues are resolved within SLA and customers are communicated promptly.  To be successful in this role, you should be an excellent communicator who easily gains client trust. You should ...
Read more

Operations Associate at Kopo Kopo Inc

Kopo Kopo was launched in 2012 where we partnered with Safaricom to bring Lipa na M-Pesa Buy Goods service to small and medium businesses throughout Kenya and, today, we serve thousands of businesses from salons to restaurants to office supply stores, to schools. We have since partnered with other aggregator and mobile money partners with the ultimate goal of helping businesses leverage mobile payments. We are grateful for our unusual journey and look forward to helping our merchants in growing and prosper in the years ahead.   Operations Associate Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  Salary Range KSh 50,000 - KSh 100,000/month The Job:   The role will combine aspects of customer service and operations duties. Ultimately, you will be responsible for quickly solving problems for businesses that rely on Kopo Kopo’s technology. You will ensure that Kopo Kopo’s information systems are kept up to date, and will engage...
Read more

Direct Sales Representative - Coast Region at KCB Bank Kenya

Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It als...   Direct Sales Representative - Coast Region Job Type Full Time Qualification BA/BSc/HND Experience 2 years Location Nairobi Job Field Sales / Marketing / Retail / Business Development  KEY RESPONSIBILITIES Sourcing prospective customer leads from various sources, such as referrals, cross-selling opportunities, sales activations organized by the bank, or sales leads provided by the bank.     Explaining the features of the products to prospective customers in line with product features and Treating Customers Fairly Guidelines provided by the bank.     Guiding customers on how to fill in applications f...
Read more