Digital Skills & Services Officer (Short-term) at SOS Children's Villages

SOS Children's Villages is an independent, non-governmental international development organization which has been working to meet the needs and protect the interests and rights of children since 1949.

 

Digital Skills & Services Officer (Short-term)

  • Job TypeContract
  • QualificationBA/BSc/HND
  • Experience3 years
  • LocationNairobi
  • Job FieldICT / Computer 

Key Performance areas and Main Responsibilities

Digital Literacy & Training Support

  • The officer will lead initiatives to equip SOS Programme Participants and staff with training courses and certification of digital skills under ICDL & Cisco NetAcad .
  • Conduct pre- and post-assessment evaluations to measure skill improvement and certification success rates.
  • Assist in delivering digital literacy training, including basic computer skills, productivity tools, and cybersecurity awareness.
  • Support the coordination, administration, and tracking of digital training programmes.
  • Provide ongoing mentorship and support for participants through blended learning methodologies, including face-to-face, hybrid, and online training models.
  • Prepare training reports and student status and share with line manager.

ICT & Digital Services Support

  • Provide technical support for virtual workshops, webinars, and online learning initiatives.
  • Help coordinate and facilitate virtual events, managing platforms like Microsoft Teams and Zoom.
  • Provide basic ICT support, troubleshooting technical issues and escalating when necessary.
  • Assist in maintaining well-functioning ICT infrastructure, including computers, networks, and digital collaboration tools.
  • Support document digitization and content management on SharePoint.
  • Assist in event digital logistics, technical support, and IT preparations.
  • Maintain effective communication with stakeholders and compile reports.

Required knowledge, skills, qualifications, ability and behavioural competencies

  • A minimum of three years relevant work experience.
  • Knowledge of digital literacy and employability skills training methodologies.
  • Understanding of ICT and software applications.
  • Familiarity with TVETA compliance standards.
  • Knowledge of face-to-face, hybrid, and virtual training methodologies.
  • Awareness of best practices in adult education and training.
  • BSc degree in Computer Sciences/ Information Technology/Information Systems.
  • Preferred Certification in Microsoft (MCSE/MCSA) or equivalent.
  • Preferred ICDL Certified trainer or equivalent digital literacy certifications or hands-on training experience.
  • Advanced knowledge of Microsoft Windows client operating systems.
  • Advanced knowledge of Microsoft Office products.
  • Hands-on experience with Microsoft Office 365 services.
  • Proven experience in conducting training on Microsoft Office, Microsoft Client operating systems and productivity tools.
  • Proven experience managing ICT training.
  • Willing to Certify new technology training in the shortest possible time.
  • Excellent verbal and written English language skills. French/Spanish is a plus.
  • Relevant three years of experience in ICT training.
  • Preferred Certified Trainer for Microsoft Office Applications and Office 365 Applications or equivalent.
  • Preferred Certified Trainer for Microsoft Operating systems.
  • TVETA compliance is an added advantage

Check if your CV matches this job with MyJobMag AI

Method of Application

Interested and qualified? Go to SOS Children's Villages on careers-sos-kd.icims.com to apply

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