Front Desk Receptionist at Cold Springs Hotels Homabay

Cold Springs Hotel is an Hotel situated in Homa Bay Town along Homa Bay-Kendu Bay Road. The name is a fuse of Springs naturally falls from small volcano rocks to collect cold water at the base basin.

 

Front Desk Receptionist

  • Job TypeFull Time
  • QualificationDiploma
  • Experience
  • LocationHoma Bay
  • Job FieldAdministration / Secretarial  , Hospitality / Hotel / Restaurant 

This is a full-time on-site role for a Front Desk Receptionist at Cold Springs Homa Bay Hotel in Homa Bay County, Kenya. The Front Desk Receptionist will be responsible for phone etiquette, receptionist duties, communication with guests, and providing exceptional customer service.

Responsibilities

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Prepare and complete room and restaurant bills
  • Handle payments through cash, cheques and credit cards
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for our customers and event attendees, like conference guests
  • Upsell additional facilities and services, when appropriate
  • Maintain orderliness and cleanliness at the front area
  • Proper handover before leaving shift

Qualifications

  • A diploma in Hospitality.
  • Must have previous experience in the hospitality industry, preferably as a receptionist.
  • Excellent Communication skills
  • Good Customer service skills
  • Good interpersonal skills.
  • Must be orderly.
  • Ability to multi-task.
  • Good crisis management skills

Check if your CV matches this job with MyJobMag AI

Method of Application

Interested and qualified? Go to Cold Springs Hotels Homabay on www.linkedin.com to apply

Comments

Post a Comment

Popular posts from this blog

Customer Support Representative at BasiGo

BasiGo is an e-mobility start-up looking to revolutionize the public transportation sector by providing public transport bus owners with a cost-effective electric alternative to diesel. Headquartered in Nairobi, Kenya, our team is strategically composed of seasoned entrepreneurs who have spent over a decade working and innovating within electric vehicle t...   Customer Support Representative Job Type Full Time Qualification BA/BSc/HND , Diploma Experience Location Nairobi Job Field Customer Care  About the role:  We are looking for Customer Support Representatives (CSR) to assist our customers with technical problems when using our products and services. You will be the primary point of contact for our customers and coordinate with all BasiGo departments to ensure that issues are resolved within SLA and customers are communicated promptly.  To be successful in this role, you should be an excellent communicator who easily gains client trust. You should ...
Read more

Operations Associate at Kopo Kopo Inc

Kopo Kopo was launched in 2012 where we partnered with Safaricom to bring Lipa na M-Pesa Buy Goods service to small and medium businesses throughout Kenya and, today, we serve thousands of businesses from salons to restaurants to office supply stores, to schools. We have since partnered with other aggregator and mobile money partners with the ultimate goal of helping businesses leverage mobile payments. We are grateful for our unusual journey and look forward to helping our merchants in growing and prosper in the years ahead.   Operations Associate Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  Salary Range KSh 50,000 - KSh 100,000/month The Job:   The role will combine aspects of customer service and operations duties. Ultimately, you will be responsible for quickly solving problems for businesses that rely on Kopo Kopo’s technology. You will ensure that Kopo Kopo’s information systems are kept up to date, and will engage...
Read more

Direct Sales Representative - Coast Region at KCB Bank Kenya

Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It als...   Direct Sales Representative - Coast Region Job Type Full Time Qualification BA/BSc/HND Experience 2 years Location Nairobi Job Field Sales / Marketing / Retail / Business Development  KEY RESPONSIBILITIES Sourcing prospective customer leads from various sources, such as referrals, cross-selling opportunities, sales activations organized by the bank, or sales leads provided by the bank.     Explaining the features of the products to prospective customers in line with product features and Treating Customers Fairly Guidelines provided by the bank.     Guiding customers on how to fill in applications f...
Read more