General Manager - Luxury Hospitality at Bridge Talent Management

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General Manager - Luxury Hospitality

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience10 years
  • LocationNairobi
  • Job FieldHospitality / Hotel / Restaurant 

ROLE OVERVIEW

  • We are seeking a seasoned and strategic General Manager to oversee daily operations and long-term estate development. This role requires a hands-on, high-integrity leader with strong operational finesse, project management skills, and a proven track record in luxury hospitality. The GM will be responsible for curating outstanding guest experiences, managing multidisciplinary teams, ensuring operational efficiency, and spearheading property improvement initiatives.

KEY RESPONSIBILITIES

Property & Operations Oversight

  • Lead day-to-day operations across all departments: F&B, housekeeping, front office, maintenance, and guest services.
  • Maintain high standards of luxury, privacy, and guest satisfaction.
  • Implement preventive maintenance plans and ensure all facilities are functional, well-maintained, and guest-ready.
  • Ensure compliance with all hygiene, health, safety, and environmental policies.

Guest Experience Management

  • Personally hosts VIP and return guests, creating memorable, relationship-driven experiences.
  • Lead the team in anticipating guest needs and exceeding expectations through service personalization and discretion.
  • Manage arrival briefings, guest check-ins, and check-outs to ensure seamless experiences.
  • Oversee guest feedback collection and continuous service refinement.

Financial & Administrative Management

  • Prepare and manage budgets, ensuring cost controls and alignment with profitability targets.
  • Oversee procurement and accurate inventory control of consumables, beverages, maintenance supplies, and décor.
  • Ensure proper billing, expense reporting, and financial documentation.

Project & Estate Development

  • Oversee all ongoing and future development projects including upgrades, landscaping, structural improvements, and sustainability initiatives.
  • Coordinate with contractors, consultants, and designers to ensure timely and quality execution of estate works.
  • Provide strategic guidance on property growth, expansion, or new concepts.

Team Leadership & HR Oversight

  • Recruit, train, and mentor a high-performing hospitality team aligned to standards.
  • Ensure departmental accountability, uniform standards, grooming, and code of conduct are consistently enforced.
  • Lead internal trainings and encourage cross-functional collaboration.

Brand, Sales & Stakeholder Engagement

  • Work with owners and marketing consultants to uphold and evolve the brand.
  • Support in positioning the estate as a premier getaway for luxury travelers, private bookings, and small events.
  • Engage with local tourism partners, vendors, and luxury travel agents.

Requirements

QUALIFICATIONS

  • Degree or Postgraduate Diploma in Hospitality, Business Administration, or Estate Management.
  • 10+ years in hospitality, with at least 5 years in a General  Manager or multi-property role in a luxury setting.
  • Proficiency in hotel/estate systems and project coordination tools.
  • Fluent in English; other languages are an added advantage.

IDEAL CANDIDATE PROFILE

  • Senior leadership experience in managing boutique hotels, high-end lodges, or private luxury properties.
  • Operationally hands-on, with deep understanding of hospitality SOPs and a refined service ethos.
  • Financially savvy, with strong experience in budgeting, procurement, and cost control.
  • A warm, present host and team mentor; excellent at managing people across departments and cultures.
  • Strategic thinker with a track record of leading property improvement or expansion projects.
  • Knowledge of eco-conscious practices and sustainable hospitality operations is a plus.

Check if your CV matches this job with MyJobMag AI

Method of Application

Interested and qualified? Go to Bridge Talent Management on bridgetalentgroup.zohorecruit.com to apply

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