Manager -Agency Banking at Family Bank Ltd

Family Bank (formely Family Finance Building Society) was registered as a Building Society in October 1984 in Kenya, under the Building Societies Act and commenced operations in the early 1985. Family Bank converted into a fully fledged bank in May 2007 and the main driver for our conversion was the need to offer a wider range of products and services to our...

 

Manager -Agency Banking

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience5 years
  • LocationNairobi
  • Job FieldBanking  , Project Management 

The incumbent will be responsible for overseeing the acquisition process for new clients or customers, develop and  implement strategies to identify potential clients, build relationships, and negotiate contracts to secure new business  opportunities. Developing and growing the acquiring Business of the Bank

Key Responsibilities:

  • Business and Financial Performance
  • Responsible for developing the agency Banking strategy for the Bank.
  • Onboarding new Agents for the Bank in line with the Banks’ strategic Plan 
  • Responsible for end to end Agent Lifecycle-Planning, execution and delivery of relevant digital solutions to 
  • Agents to improve customer experience and grow revenue.
  • Ensure pricing and contracts with Agents are in line with the Bank policy 
  • Work with Business and products managers to deliver the best solutions for agents 
  • Build Value -Based relationship and product training with internal staff and customers
  • Ensure affiliate distribution is optimized leveraging continuous customer analysis and engagement, identify  and execute commercial and market initiatives for incremental volumes revenue/profit.
  • Ensure developments of products to enhance proposition, to achieve new businesses and develop long  term profitable relationships
  • Actively pursue new opportunities and partnerships to improve the route to market, leveraging best  practices
  • Execution and implementation of a compelling and strong Agent acquiring CVP, Developments and  enhancements related to the overall agency business.
  • Prospecting new accounts and manages a portfolio of Accounts (Key Agents).
  • Develop and execute plans to drive traffic to agents 
  • Conduct market analysis to identify competitive information on new developments in the market 
  • Ensuring CBK Prudential guidelines are followed by all agents and internal stakeholders.
  • Customer Management
  • Engage Agents and propose digital solutions that will improve their business models
  • Ensure application of Agent programs are designed to enhance Family Bank Brand Equity 
  • Drive horizontal expansion through outlet creation incentive programs 
  • Ensure high customer satisfaction as measured and monitored through client engagement and surveys.
  • Leadership and People management 
  • Actively partner with affiliate business heads and channel managers to grow acceptance points 
  • Provide timely and accurate information on Agent management activities 
  • Embed digital collections in affiliate culture through regular engagements with all staff
  • Participate in group activities as required 
  • Risk, process Control and Operational performance
  • Promote ethical and integrity standards and establish a culture within Family Banks Agents’ network,  establish and demonstrate to all Agents the importance of controls 
  • Manage all aspects of risks associated with the Acquiring Business and supporting functions (AML, KYC, 
  • Credit risks, Audits, Regulatory and card schemes compliance)
  • HR Department Doc.
  • Ensure there is a strong internal control system in place to minimize operational losses, franchise risk and  monitor its adequacy and effectiveness.
  • Manage and maintain relationships with key stakeholders and third relationships involved in Acquiring  business. 

The Person: 

The ideal candidate must possess the following: 

  • Candidate should have over 5 years of product development and management, excellent interpersonal  skills, strong execution and technical skills 
  • Working knowledge of the card payments cycles and schemes, and Agent acquiring business
  • Good understanding of operations and technological processes related to API integrations.
  • Understands the Banking Act and Central Bank of Kenya (CBK) prudential guidelines; high levels of  professionalism and professional development. 
  • Strong client focuses with ability to understand client needs and stay abreast of client, industry and market  trends 
  • Good interpersonal skills with the ability to sustain effective relations internally and externally at all levels  of the organization.
  • Good interpersonal skills to drive teamwork and work effectively in cross-cultural teams to drive value for  our clients and the Bank.
  • Demonstrate responsiveness and ability to work and execute tasks with urgency and accuracy.
  • Customer focused and results oriented 
  • Good project management including understanding and planning for operational risk 
  • Knowledge of Banking operations, operational risk management and service delivery 
  • Distribution management and Channel Management experience is an added advantage 
  • General knowledge of digital payments services 
  • Excellent Verbal and written communication skills.

Check if your CV matches this job with MyJobMag AI

Method of Application

LL applicants MUST apply online to email: recruitment@familybank.co.ke ; closing date is 5 th July 2025. 
Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted. 

Comments

Post a Comment

Popular posts from this blog

Customer Support Representative at BasiGo

BasiGo is an e-mobility start-up looking to revolutionize the public transportation sector by providing public transport bus owners with a cost-effective electric alternative to diesel. Headquartered in Nairobi, Kenya, our team is strategically composed of seasoned entrepreneurs who have spent over a decade working and innovating within electric vehicle t...   Customer Support Representative Job Type Full Time Qualification BA/BSc/HND , Diploma Experience Location Nairobi Job Field Customer Care  About the role:  We are looking for Customer Support Representatives (CSR) to assist our customers with technical problems when using our products and services. You will be the primary point of contact for our customers and coordinate with all BasiGo departments to ensure that issues are resolved within SLA and customers are communicated promptly.  To be successful in this role, you should be an excellent communicator who easily gains client trust. You should ...
Read more

Operations Associate at Kopo Kopo Inc

Kopo Kopo was launched in 2012 where we partnered with Safaricom to bring Lipa na M-Pesa Buy Goods service to small and medium businesses throughout Kenya and, today, we serve thousands of businesses from salons to restaurants to office supply stores, to schools. We have since partnered with other aggregator and mobile money partners with the ultimate goal of helping businesses leverage mobile payments. We are grateful for our unusual journey and look forward to helping our merchants in growing and prosper in the years ahead.   Operations Associate Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  Salary Range KSh 50,000 - KSh 100,000/month The Job:   The role will combine aspects of customer service and operations duties. Ultimately, you will be responsible for quickly solving problems for businesses that rely on Kopo Kopo’s technology. You will ensure that Kopo Kopo’s information systems are kept up to date, and will engage...
Read more

Direct Sales Representative - Coast Region at KCB Bank Kenya

Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It als...   Direct Sales Representative - Coast Region Job Type Full Time Qualification BA/BSc/HND Experience 2 years Location Nairobi Job Field Sales / Marketing / Retail / Business Development  KEY RESPONSIBILITIES Sourcing prospective customer leads from various sources, such as referrals, cross-selling opportunities, sales activations organized by the bank, or sales leads provided by the bank.     Explaining the features of the products to prospective customers in line with product features and Treating Customers Fairly Guidelines provided by the bank.     Guiding customers on how to fill in applications f...
Read more