Receptionist at Alba Hotel Meru

Alba Hotel is a luxurious four-star boutique hotel located in the quiet up-market of Milimani suburb, in Meru (215 kilometers from the capital Nairobi). Targeting the travelling business executive in mind, the hotel offers complimentary high-speed wireless internet in the rooms and throughout the premises. For entertainment and relaxation there is interna...

 

Receptionist

  • Job TypeFull Time
  • QualificationBA/BSc/HND , Diploma
  • Experience2 years
  • LocationMeru
  • Job FieldAdministration / Secretarial 

We are looking for Front Office Agent responsible for increasing customer satisfaction by providing efficient, prompt and courteous Front Office services connected with arriving, in-house and departing guests. They should be able to work closely with all key business part- ners in order to achieve quality results in guest experience.

RESPONSIBILITIES:

  • Welcomes and checks in guests professionally, ensuring a smooth arrival to departure experience. Provides information about the hotel and local area.
  • Allocates rooms,issues keys,and updates guest records accurately.
  • Manages reservations and applies yield strategies to maximize revenue.
  • Follows credit procedures to minimize revenue loss.
  • Coordinates room status with housekeeping for check-ins, check-outs,and special requests.
  • Maintains key control and communicates room availability to the Front Office Team Leader. Responds to guest complaints using the ABC approach and escalates when needed.
  • Promotes teamwork and communicates effectively with colleagues and supervisors. Performs duties efficiently in line with hotel policies and service standards.

QUALIFICATIONS;

  • Diploma or bachelor's degree in Tourism/Hotel Management or its equivalent
  • 2+ years of experience, preferably in a 4-Star or 5-Star Hotel.
  • Strong communication and problem-solving abilities.
  • Ability to work cohesively and collaboratively as part of a team Presentable,well spoken individual

Check if your CV matches this job with MyJobMag AI

Method of Application

Please Share your CV on careers@albahotels.co.ke by 8th July 2025
 

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