RTO Staff Coordinator at HCS Affiliates Group

HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya.

 

RTO Staff Coordinator

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience
  • LocationNairobi
  • Job FieldAdministration / Secretarial 

Job Purpose    

The RTO Agent main task is to coordinate live courier operations and ensure daily performance against a range of KPIs. Also to help us coordinate operations control center

Primary Roles and

Responsibilities

  • Coordinate operations control center
  • Maximize the productivity of resources (people, technology etc.)
  • Coach and handhold agents to maintain high operations standards
  • Monitor and improve order delivery time whilst minimizing order cancellations.
  • Evaluate performance with key metrics (etc.)
  • Ensure quality assurance checks are completed and maintained
  • Optimize delivery times and maximize Gsat
  • Assist all the three users to ensure satisfaction
  • Analyze daily and weekly operation metrics with a macro view of the long-term success of cities.
  • Mentor staff and provide them with support required in their roles.
  • Give structured and actionable daily feedback to the Team Lead/Supervisor Academic

Qualifications

Diploma or Bachelor’s or equivalent training and/or least 6 months related experience preferred

Experience    

  • Being able to work under pressure and track thousands of m
  • Very good command of English, both written and spoken
  • Proficient in MS Office, G-docs and call centre equipment/software programs
  • Outstanding communication and interpersonal skills
  • Excellent organizational and leadership skills with a problem-solving ability
  • Willingness to work weekends, early mornings, late nights, and occasional holidays, in an operational 24/7 environment
  • Positive and patient
  • Ability to multitask is highly recommended
  • Ability to learn quickly and adopt to a fast-paced environment

Skills    

  • You are aligned with our company values and enact them both in your personal and professional life
  • Effective English written and communication skills
  • Computer proficiency in MS Office, G-docs and call center equipment/software programs
  • Organized and logical, willing to adapt quickly to changing policies and procedures.
  • Must be able to work as part of a team in a fast-paced and pressured environment,
  • Communicating effectively with both colleagues and clients and following verbal and written instructions.
  • Must be able to efficiently solve problems relating to sales, finance and transportation of goods in locations both nationally and overseas.

Check if your CV matches this job with MyJobMag AI

Method of Application

Interested and qualified canApplicants who meet the requirements stated above should send their application letter, Expected salary and detailed CVs with a day– time Telephone number to the email address: jobs1@hcsaffiliatesgroup.comwith RTO STAFF CO-ORDINATOR on the Subject line.didates should forward their CV to: jobs1@hcsaffiliatesgroup.com .  using the position as subject of email.

Comments

Post a Comment

Popular posts from this blog

Customer Support Representative at BasiGo

BasiGo is an e-mobility start-up looking to revolutionize the public transportation sector by providing public transport bus owners with a cost-effective electric alternative to diesel. Headquartered in Nairobi, Kenya, our team is strategically composed of seasoned entrepreneurs who have spent over a decade working and innovating within electric vehicle t...   Customer Support Representative Job Type Full Time Qualification BA/BSc/HND , Diploma Experience Location Nairobi Job Field Customer Care  About the role:  We are looking for Customer Support Representatives (CSR) to assist our customers with technical problems when using our products and services. You will be the primary point of contact for our customers and coordinate with all BasiGo departments to ensure that issues are resolved within SLA and customers are communicated promptly.  To be successful in this role, you should be an excellent communicator who easily gains client trust. You should ...
Read more

Operations Associate at Kopo Kopo Inc

Kopo Kopo was launched in 2012 where we partnered with Safaricom to bring Lipa na M-Pesa Buy Goods service to small and medium businesses throughout Kenya and, today, we serve thousands of businesses from salons to restaurants to office supply stores, to schools. We have since partnered with other aggregator and mobile money partners with the ultimate goal of helping businesses leverage mobile payments. We are grateful for our unusual journey and look forward to helping our merchants in growing and prosper in the years ahead.   Operations Associate Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  Salary Range KSh 50,000 - KSh 100,000/month The Job:   The role will combine aspects of customer service and operations duties. Ultimately, you will be responsible for quickly solving problems for businesses that rely on Kopo Kopo’s technology. You will ensure that Kopo Kopo’s information systems are kept up to date, and will engage...
Read more

Direct Sales Representative - Coast Region at KCB Bank Kenya

Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It als...   Direct Sales Representative - Coast Region Job Type Full Time Qualification BA/BSc/HND Experience 2 years Location Nairobi Job Field Sales / Marketing / Retail / Business Development  KEY RESPONSIBILITIES Sourcing prospective customer leads from various sources, such as referrals, cross-selling opportunities, sales activations organized by the bank, or sales leads provided by the bank.     Explaining the features of the products to prospective customers in line with product features and Treating Customers Fairly Guidelines provided by the bank.     Guiding customers on how to fill in applications f...
Read more