Senior Customer Care Assistant at Public Benefit Organizations Regulatory Authority

The Public Benefit Organizations Regulatory Authority (formerly NGOs Co-ordination Board) is a State corporation established under Section 34 of the Public Benefit Organizations (PBO) Act, 2013 and is broadly responsible for the registration and regulation of all charitable organizations in Kenya. Specifically, the Public Benefit Organizations Regulato...

 

Senior Customer Care Assistant

  • Job TypeFull Time
  • QualificationDiploma , KCSE
  • Experience4 years
  • LocationNairobi
  • Job FieldCustomer Care 

Duties and Responsibilities

  • Maintaining calls register;
  • Answering and directing telephone calls;
  • Updating institutional telephone directory; attending to physically challenged visitors and staff;
  • Verifying telephone bills before payments; reporting promptly any switchboard defects to the supervisor;
  • Directing and guiding visitors; liaising with telephone service providers; providing good customer care service;
  • Supervising and guiding junior staff;
  • Collecting customer information, analyzing customer needs and giving recommendations to the management.
  • Any other duties as assigned from time to time

Person Specifications

For appointment to this grade a candidate must have: -

  • At least four (4) years relevant Experience;
  • A Diploma Certificate in Public Relations, Mass Communication, Communication Studies, Journalism, International relations or any other approved equivalent qualifications from a recognized institution;
  • Minimum KCSE C- (minus) or its equivalent
  • Certificate in Telephone Operation, Reception and Front Office or its equivalent from a recognized institution;
  • Telephone Occupational Test II from a recognized institution;
  • Certificate in Customer Care from a recognized institution;
  • Demonstrated merit and shown ability as reflected in work performance and results;
  • Proficiency in computer applications; and
  • Fulfill the requirements of Chapter 6 of the Constitution.

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Method of Application

Interested applicants who meet the job requirements specified above should submit hard copy appli- cations, including a cover letter, Curriculum Vitae, certified copies of national identity card, academic certificates, and other testimonials, their active telephone and email addresses as well as those of three (3) referees.

Applications should be addressed to:

The Director/CEO
Public Benefit Organizations Regulatory Authority (PBORA) Co-operative Bank House, 15th Floor, Haile Selassie Avenue P.O Box 44617-00100
NAIROBI

Soft copy applications may to be submitted via email to: director@pbora.go.ke . The email subject line should clearly indicate the Position Title and Reference Number.

All applications must be received no later than 5.00P.M (EAT) on July 28,2025.

The Authority is an equal opportunity employer. Women, youth, minority, marginalized groups, and Persons Living with Disabilities are encouraged to apply.
Any form of canvassing will lead to automatic disqualification. Only short-listed applicants will be contacted and they shall be required to provide the following:

  • Police Clearance Certificate from the Directorate of Criminal Investigations (DCI).
  • Clearance or Compliance Certificate from the Higher Education Loans Board (HELB).
  • Tax Compliance Certificate from the Kenya Revenue Authority (KRA).
  • Clearance Certificate from the Ethics and Anti-Corruption Commission (EACC).
  • Clearance Certificate from an accredited Credit Reference Bureau (CRB).
Interested and qualified? Go to Public Benefit Organizations Regulatory Authority on registration.pbora.go.ke to apply

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