Transport Associate at Lori Systems

Lori Systems is a fast growing, technology venture based in Nairobi, Kenya led by Harvard & MIT graduates and backed by local & international investors and advisors. Leveraging 3 years of research at Harvard and in-house developed technology, Lori has built a logistics platform that is revolutionising the cargo-transport value chain in Africa &nda...

 

Transport Associate

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience2 - 3 years
  • LocationMombasa
  • Job FieldLogistics 

As a Transport Associate, you will be responsible for ensuring the successful delivery of loads through effective coordination of transporters and internal teams. You will manage key transporter relationships and act as a central point of accountability for service delivery, quality, and cost efficiency in Kenya. This role is central to driving on-time delivery, transporter satisfaction, and high service levels, all of which are crucial to Lori's success in building a world-class logistics platform in East Africa.

WHAT YOU WILL DO

Transporter Relationship & Partner Management

  • Build and manage strong, long-term relationships with transport partners to ensure reliability, transparency, and alignment on service expectations.
  • Support the identification, onboarding, and training of high-potential transport partners based on capacity, geographic reach, and service quality.
  • Resolve partner-level issues professionally and promptly, maintaining positive working relationships while holding transporters accountable for performance.

Service Delivery & Execution

  • Take full ownership of the end-to-end movement of loads for key customers, ensuring on-time pickup, in-transit visibility, and timely delivery.
  • Monitor and coordinate daily shipment activities, proactively managing potential disruptions such as breakdowns, delays, or route challenges.
  • Manage transporter assignments based on load requirements, capacity planning, and transporter performance history to maximize service levels and reduce cost.

Operational Data & Performance Management

  • Analyze transporter and route-level data to identify trends, root causes of underperformance, and opportunities for cost and time optimization.
  • Maintain accurate records of transporter performance, feedback, and capacity to enable strategic partner planning and escalation where needed.
  • Work closely with finance and commercial teams to track fulfillment data for billing, collections, and operational reporting.

Process Improvement & Compliance

  • Continuously identify gaps in transport execution workflows and contribute to the development and refinement of SOPs that drive operational efficiency.
  • Collaborate with tech and product teams to improve platform usage, reporting, and issue resolution tools used by transporters and operations.
  • Lead initiatives that promote continuous improvement in cost, speed, and service delivery—especially in high-volume or strategic transport lanes.

Cross-functional Coordination

  • Act as the operational bridge between transporters, commercial, and internal teams to ensure seamless fulfillment of customer expectations.
  • Liaise with the finance team on transporter payments, invoice verification, and deduction queries to maintain trust and financial clarity.
  • Communicate effectively across teams, keeping stakeholders informed of major issues, updates, and process changes impacting transporter operations.

WHAT IT TAKES

  • Bachelor’s degree in Business, Economics, Logistics, or a related field.
  • 2–3 years of experience in logistics, operations, or account management, ideally within a transport-heavy or supply chain environment.
  • Excellent coordination and execution skills – able to manage multiple moving parts under pressure.
  • Strong interpersonal and negotiation skills, with a focus on transporter relationships and service excellence.
  • Analytical mindset – confident working with Excel/Sheets and logistics data to make decisions and track KPIs.
  • Operational resilience and problem-solving – able to troubleshoot in real time and prevent future bottlenecks.
  • Deep understanding of transport operations in Kenya and the ability to manage transporter performance

Check if your CV matches this job with MyJobMag AI

Method of Application

Interested and qualified? Go to Lori Systems on lorisystems.bamboohr.com to apply

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