Luxury Travel Concierge at FlyFlat

FlyFlat saves 35% – 80% off retail prices on long-haul, international, business and first-class tickets with the biggest savings for one-ways and last minute flights.

 

Luxury Travel Concierge

  • Job TypeRemote
  • QualificationBA/BSc/HND
  • Experience2 years
  • LocationNairobi
  • Job FieldAviation / Airline  , Customer Care 

Responsibilities:

Client Engagement & Luxury Travel Support

  • Assist high-value clients in booking first-class and business-class flights, ensuring best-in-market deals.
  • Provide white-glove customer service tailored to VIP travelers.
  • Solve problems in high-pressure, time-sensitive situations, ensuring seamless travel experiences.
  • Own the client experience by building long-term relationships and developing FlyFlat’s brand reputation.

Operations & Collaboration

  • Work closely with Concierge I team members and Sabre agents to fulfill client requests.
  • Maintain and optimize affiliate relationships and balances.
  • Process billing, credit card payments, authorizations, and refunds.
  • Collaborate with the accounting team on end-of-month billing and reporting.

Process Improvement & Brand Development

  • Enhance customer service workflows, ensuring a consistently exceptional client experience.
  • Improve internal process documentation and training materials to streamline operations.
  • Contribute to the growth and refinement of FlyFlat’s luxury travel offerings.

Qualifications

  • Passion for international travel and luxury experiences.
  • 2+ years of experience directly dealing with customers via email, SMS, and chat apps.
  • Strong customer service and communication skills, with an ability to manage VIP clients.
  • Highly responsive to emails, WhatsApp, and Telegram messages.
  • Ability to work independently and handle high-pressure situations.
  • Strong analytical ability, attention to detail, and proficiency with analytical tools.

Check if your CV matches this job with MyJobMag AI

Method of Application

Interested and qualified? Go to FlyFlat on job-boards.eu.greenhouse.io to apply

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