Retail Experience Manager at Airtel

Bharti Airtel Limited is an Indian global telecommunications services company based in New Delhi, India. It operates in 18 countries across South Asia, Africa, and the Channel Islands.

 

Retail Experience Manager

  • Job TypeFull Time
  • QualificationBA/BSc/HND , MBA/MSc/MA
  • Experience7 - 10 years
  • LocationNairobi
  • Job FieldSales / Marketing / Retail / Business Development 

JOB PURPOSE

  • The Retail Experience Manager will lead the operational management of 540+ Company-Owned, Company-Operated (COCO) retail stores across Africa. The role holders’ mission is to drive profitability, customer satisfaction, and brand excellence while ensuring compliance and process innovation. 

  KEY RESPONSIBILITIES

  • Retail Performance & Profitability 
  • Drive P&L for 540+ stores, ensuring profitability through cost optimization and revenue growth. 
  • Monitor sales KPIs (footfall, conversion rates) and implement corrective actions.
  • Collaborate with Merchandising teams to optimize product mix per country. 
  • Customer Experience (CX) Excellence
  • Drive superior in-store CX through staff training, service standards, and feedback loops. 
  • Implement defined CX initiatives and track high-performing stores. 
  • Process Simplification & Automation 
  • Map end-to-end retail processes (inventory, staffing, replenishment) and eliminate inefficiencies. 
  • Deploy automation tools (QMS, CRM, Kiosk) and integrated POS systems. 
  • Brand Experience 
  • Roll out standardized, modern store designs to amplify Airtel’s brand identity.   
  • Ensure consistent visual merchandising and product displays
  • Compliance & Risk Mitigation 
  • Ensure adherence to local labor, tax, and retail regulations across 14 countries. 
  • Implement anti-fraud controls (cash management, inventory audits) and crisis management plans. 
  • Ensure compliance training is refreshed regularly for all teams. 

Education      

  • Bachelor’s degree in business/Retail Management; MBA preferred. 

Experience      

  • 7-10 years’ work experience in retail management, including P&L ownership of stores. 

Check if your CV matches this job with MyJobMag AI

Method of Application

Interested and qualified? Go to Airtel on erey.fa.em3.oraclecloud.com to apply

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