Aftersales Officer at Moja EV Kenya

Moja EV Kenya is the leading resource for comprehensive data, research, and insights spanning the global capital markets. The unprecedented depths of our offerings are brought to life through the PitchBook Platform, a dynamic suite of products designed to help you win.

 

Aftersales Officer

  • Job TypeFull Time
  • QualificationBA/BSc/HND , Diploma
  • Experience2 - 3 years
  • LocationNairobi
  • Job FieldSales / Marketing / Retail / Business Development 
  • We are seeking a highly skilled and detail- oriented professional to lead and support our after-sales department. The Aftersales Officer will be responsible for overseeing all post-sale customer interactions and ensuring client satisfaction through effective service, maintenance coordination, spare parts management, and customer support. This role plays a critical part in building long-term relationships with customers, driving brand loyalty, and supporting the overall performance of MojaEV's electric vehicle ecosystem.

Qualifications:

  • Diploma or Degree in Automotive Engineering, Mechanical Engineering, Business Administration, or related field.
  • 2-3 years' experience in an aftersales, customer service, or workshop coordination role (automotive experience is an added advantage).
  • Excellent communication, interpersonal, and problem-solving skills.
  • Strong organizational skills and attention to detail.
  • Customer-oriented mindset with ability to
  • Customer Support & Relationship Management
  • Service Coordination & Quality Assurance
  • Parts & Warranty Management
  • Performance Monitoring & Reporting
  • handle pressure and resolve conflicts.
  • Proficiency in MS Office Suite and CRM systems.
  • NB: only shortlisted candidates will be contacted

Check how your CV aligns with this job

Method of Application

Send your CV and cover letter to: info@mojaevafrica.com
Application Deadline: 30th November 2025

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