Beauty Shop Manager & Product Specialist at CDL Human Resource

CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL.

 

Beauty Shop Manager & Product Specialist

  • Job TypeFull Time
  • QualificationBA/BSc/HND , Diploma
  • Experience1 - 2 years
  • LocationNairobi
  • Job FieldArt / Crafts / Languages  , Sales / Marketing / Retail / Business Development 

Key Responsibilities

Sales & Customer Service

  • Welcome customers, assess their needs, and recommend suitable beauty products.
  • Explain product benefits, usage instructions, and expected results.
  • Upsell and cross-sell products professionally.
  • Handle customer queries, complaints, and returns in a timely manner.

Shop Management

  • Open and close the shop; ensure the shop is clean and well-presented.
  • Manage stock levels daily and ensure shelves are always fully stocked.
  • Track fast-moving and slow-moving items and advise management.
  • Maintain visual merchandising standards.
  • Ensure all equipment and displays are in good working condition.

Order & Inventory Management

  • Receive, record, and process all customer orders (walk-ins, online, WhatsApp, Instagram).
  • Track deliveries, follow up with courier services, and ensure timely dispatch.
  • Conduct weekly stock counts and prepare inventory reports.
  • Identify when to reorder and share procurement needs with the owner.

Technical Expertise (Product Specialist)

  • Understand all beauty products, ingredients, and skin types.
  • Guide customers on correct product combinations, routines, and safety.
  • Stay updated on beauty trends and new product launches.
  • Provide basic product demonstrations or mini consultations.

Cash & Records Management

  • Handle daily sales transactions (cash, M-Pesa, POS).
  • Maintain daily sales logs, receipts, and end-of-day reports.
  • Ensure accurate cash reconciliation.

Marketing Support

  • Create simple content (videos, photos, product descriptions) for social media.
  • Share promotions, new arrivals, and beauty tips with customers.
  • Assist in growing client loyalty and repeat sales.

Requirements

Qualifications & Skills

  • Certificate or diploma in Beauty Therapy, Cosmetology, or a related field.
  • 1–2 years experience in beauty retail or a cosmetic shop.
  • Strong knowledge of skincare, hair care, and beauty products.
  • Excellent customer service and communication skills.
  • Good computer skills (POS systems, inventory apps, WhatsApp Business).
  • Honest, organized, reliable, and sales-driven.

Check how your CV aligns with this job

Method of Application

Interested and qualified? Go to CDL Human Resource on cdl.zohorecruit.com to apply

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