Customer Satisfaction Agent and Sales Support at Africa Safari Trips

Our name is Africa Safari Trips for a reason. We offer the most extensive range of private safari trips in East Africa! And we are happy to say that our guests always leave Africa with a suitcase full of unforgettable memories. Our offices – and teams of locals and expats – are located in Nairobi (Kenya) and Kampala (Uganda). From Africa (with love), ...

 

Customer Satisfaction Agent and Sales Support

  • Job TypeFull Time
  • QualificationBA/BSc/HND , Diploma
  • Experience2 years
  • LocationNairobi
  • Job FieldCustomer Care  , Travels & Tours 

What You Will Do

  • Be available 24/7 for emergency support during customer travel.
  • Manage ground inquiries, including direct bookings and payment verification.
  • Collaborate on safari-related complaints with the relevant departments i.e. reservations and transport team.
  • Follow established procedures for issue resolution.
  • Occasionally meet the customers for major issue resolution
  • Handle refunds to the customers as approved and directed.

Qualifications

  • Excellent knowledge of the tourism industry and current trends
  • Knowledge of major safari destinations in Kenya
  • Strong communication skills with proficiency in English
  • Proficiency in additional language i.e German is needed
  • Critical thinker and problem solver
  • Good knowledge of tour planning software
  • At least 2 years of experience in a similar role
  • Degree/Diploma in travel and tourism management, hospitality, or similar relevant education

Check how your CV aligns with this job

Method of Application

Interested and qualified? Go to Africa Safari Trips on jobsboard.site to apply

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