Reservations & Ticketing Executive - Aviation - Kenya at Achyutam

Achyutam International is a Delhi based Financial Advisory Company with a focus to serve corporates based in Africa.We are run by professionals who carry strong International working experience in diverse businesses. We have an excellent understanding of the management principles, cultural values and challenges of companies oper...

 

Reservations & Ticketing Executive - Aviation - Kenya

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience
  • LocationNairobi
  • Job FieldAviation / Airline  , Travels & Tours 

Role Overview

  • As an Airline Reservations & Ticketing Executive, you will be the face of our multi-brand airline representation at the customer service counter. You will handle reservations, inquiries, and ticketing for our partner airlines. Your role is vital in ensuring a smooth, efficient, and friendly service experience for every passenger while upholding the service standards of each represented airline.

Key Responsibilities

  • Manage daily reservations, ticketing, and booking amendments for all represented airlines with accuracy and efficiency.
  • Deliver exceptional customer service, addressing passenger inquiries on flight schedules, fares, travel policies, and related information.
  • Serve as a brand ambassador for each airline partner, ensuring their service standards, policies, and commercial priorities are consistently maintained.
  • Handle ticketing issues, cancellations, and changes promptly and professionally.
  • Operate and maintain accurate records within airline reservation systems (GDS) and internal databases.
  • Coordinate with internal operations and sales teams to support group bookings, special requests, and promotional activities.
  • Stay updated on airline policies, fare rules, and special offers to provide accurate information to customers.

Required Skills & Qualifications

  • Prior experience in airline reservations, ticketing, or travel agency operations preferred.
  • Working knowledge of airline reservation systems is an advantage.
  • Excellent communication and interpersonal skills with a strong customer-service mindset.
  • Ability to multitask and manage queries for multiple airline brands effectively.
  • Strong attention to detail, accuracy, and professional presentation.
  • Diploma or certification in Travel & Tourism, Aviation, or related field preferred.

Check how your CV aligns with this job

Method of Application

Interested and qualified? Go to Achyutam on www.linkedin.com to apply

Comments

Post a Comment

Popular posts from this blog

Customer Support Representative at BasiGo

BasiGo is an e-mobility start-up looking to revolutionize the public transportation sector by providing public transport bus owners with a cost-effective electric alternative to diesel. Headquartered in Nairobi, Kenya, our team is strategically composed of seasoned entrepreneurs who have spent over a decade working and innovating within electric vehicle t...   Customer Support Representative Job Type Full Time Qualification BA/BSc/HND , Diploma Experience Location Nairobi Job Field Customer Care  About the role:  We are looking for Customer Support Representatives (CSR) to assist our customers with technical problems when using our products and services. You will be the primary point of contact for our customers and coordinate with all BasiGo departments to ensure that issues are resolved within SLA and customers are communicated promptly.  To be successful in this role, you should be an excellent communicator who easily gains client trust. You should ...
Read more

Operations Associate at Kopo Kopo Inc

Kopo Kopo was launched in 2012 where we partnered with Safaricom to bring Lipa na M-Pesa Buy Goods service to small and medium businesses throughout Kenya and, today, we serve thousands of businesses from salons to restaurants to office supply stores, to schools. We have since partnered with other aggregator and mobile money partners with the ultimate goal of helping businesses leverage mobile payments. We are grateful for our unusual journey and look forward to helping our merchants in growing and prosper in the years ahead.   Operations Associate Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Customer Care  Salary Range KSh 50,000 - KSh 100,000/month The Job:   The role will combine aspects of customer service and operations duties. Ultimately, you will be responsible for quickly solving problems for businesses that rely on Kopo Kopo’s technology. You will ensure that Kopo Kopo’s information systems are kept up to date, and will engage...
Read more

Stores Clerk at Stratostaff

At Stratostaff we design, implement and manage workforce solutions for large, specialized or routine staff complements giving you the opportunity to focus on your core business.   Stores Clerk Job Type Full Time Qualification Diploma Experience 2 years Location Nairobi Job Field Procurement / Store-keeping / Supply Chain  ROLE PURPOSE   The ideal candidate will bring strong technical knowledge of spare parts, a solid understanding of inventory systems, and the ability to manage multiple stores efficiently. They will manage inventory across all store locations, including receiving and verifying deliveries, organizing and labeling stock, and issuing parts to mechanics and service teams. The role includes conducting regular stock checks, reconciling variances, liaising with suppliers and procurement on replenishment, maintaining accurate ERP records, and preparing inventory reports. The Stores Clerk will also help improve processes to strengthen stock control and operat...
Read more