Head of Distribution at KCB Bank Kenya

Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It als...

 

Head of Distribution

  • Job TypeFull Time
  • QualificationBA/BSc/HND , MBA/MSc/MA
  • Experience10 years
  • LocationNairobi
  • Job FieldBanking 

Job Description
Distribution Strategy & Network Management 

  • Define and execute the bank’s branch and distribution strategy in line with Retail objectives. 
  • Provide oversight of regional offices to ensure delivery of sales and service targets. 
  • Continuously review and optimize the branch footprint and distribution model for efficiency and relevance.

Sales & Business Growth 

  • Drive sales performance across the branch network to achieve revenue and profitability goals. 
  • Ensure alignment of distribution activities with customer acquisition and retention strategies. 
  • Monitor performance of regions and branches, recommending interventions where necessary.

Channel Optimization & Innovation 

  • Lead optimization of traditional and alternative channels to improve accessibility and customer experience. 
  • Leverage technology and digital solutions to strengthen the efficiency of distribution channels. 
  • Identify opportunities for new channels and formats to enhance market penetration.

Customer Experience & Service Excellence 

  • Ensure branches consistently deliver superior customer experience and service quality. 
  • Monitor customer feedback and implement initiatives to address pain points.
  • Align distribution activities with customer-centric values and service standards.

Risk, Governance & Compliance 

  • Ensure all distribution activities comply with regulatory standards, internal policies, and risk frameworks. 
  • Identify risks related to branch and channel operations and implement mitigation measures. 
  • Provide accurate reporting on performance, risks, and opportunities to senior leadership.

Leadership & Talent Development 

  • Lead and mentor Regional Managers and Branch Managers to build strong leadership capacity. 
  • Foster a high-performance, customer-focused culture across the distribution network. 
  • Build talent pipelines and succession plans for sustainable distribution leadership.

 Academic & Professional

  • Education     Bachelor’s Degree    Any    RQ
  • Professional Qualifications    AA
  • Master’s degree    AA

Experience

Total Minimum Experience Required     10

  • Sales    10    ES
  • Credit     10    ES
  • Banking operations    10    ES
  • Relationship Management    10    ES
     

Check how your CV aligns with this job

Method of Application

Interested and qualified? Go to KCB Bank Kenya on eoin.fa.em3.oraclecloud.com to apply

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