Relationship Officers - Portfolio at HF Group

Housing Finance Company of Kenya was incorporated as the premier mortgage Finance Institution in Kenya licensed under the Banking Act with the CDC and the GoK owning 60% and 40% respectively.

Housing Finance started operations with the main objective of implementing the government’s policy of promoting thrift and home ownership by lending ...

 

Relationship Officers - Portfolio

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience3 years
  • LocationNairobi
  • Job FieldBanking  , Sales / Marketing / Retail / Business Development 

Principle Accountabilities

  • To track daily transaction numbers.
  • To set up and train customers to use the alternative channels and the systems.
  • To champion for the product visibility and branding.
  • To assist the team in market storms and activations
  • To track activity from specific activations to ensure that the bank gets value for the budget spent.
  • To look out for cross sell opportunities from the clients visit.
  • To assist in solving customers issues and track feedback.
  • To ensure that merchants clients are equipped with the required tools of trade.
  • To monitor the entire bank tills portfolio to track transactions and dormancy.
  • To call the clients whose transaction volumes have gone down.
  • To provide customer visits to the merchants.
  • To manage the newly onboarded tills before being graduated to the SME team.
  • To work with the DPA team to champion for higher product intake and increase the product per customer.
  • To call and drive tills usage and promote cash transaction on tills whose vintage is above one year.

Key Competencies and Skills

Technical Competencies

  • Strong communication & presentation skills
  • Strong co-ordination skills
  • Analytical Skills:
  • Interpersonal skills:
  • Negotiation and Selling Skills:
  • Leadership and management skills is an added advantage: 

Minimum Qualifications, Knowledge and Experience

Experience

  • Minimum of 3 years’ experience in banking with direct responsibility for SME sales.
  • Analytical skills, conversant will sales dashboard generation.
  • Data analysis skills.

Education

  • A Degree in a business-related field from a recognized institution

Check how your CV aligns with this job

Method of Application

Interested and qualified? Go to HF Group on www.hfgroup.co.ke to apply

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