Assistant Restaurant Manager at Accor

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties

 

Assistant Restaurant Manager

  • Job TypeFull Time
  • QualificationBA/BSc/HND , Diploma
  • Experience2 - 3 years
  • LocationNairobi
  • Job FieldHospitality / Hotel / Restaurant 

Job Description

The Assistant Restaurant Manager supports the Restaurant Manager in overseeing the daily operations of the restaurant to ensure guest satisfaction, service excellence, and adherence to Accor’s Heartist values. The role ensures smooth service flow, staff supervision, cost control, and compliance with brand standards while maintaining a positive and engaging dining environment.The Assistant Restaurant Manager supports the Restaurant Manager in overseeing the daily operations of the restaurant to ensure guest satisfaction, service excellence, and adherence to Accor’s Heartist values. The role ensures smooth service flow, staff supervision, cost control, and compliance with brand standards while maintaining a positive and engaging dining environment.

Key Responsibilities

  • Support in the efficient day-to-day running of the restaurant in line with ibis Styles and Accor standards.
  • Supervise floor operations, including seating, service delivery, and guest flow management.
  • Ensure all food and beverage items are served according to SOPs.
  •  Oversee staff deployment during shifts and adjust as required based on business levels.
  • Manages the department's cost  for guest supplies, cleaning and stationery.
  • Organises the department for optimum efficiency, ensuring headcount matches the  workload.
  • Maintains and analyses dashboard charts and implements action plans as necessary.
  • Allocate the monthly food & Beverage revenue target for the team.
  • Monitor the Monthly with sales targets for team.
  • To respond to the operations of the department guaranteeing quality of service and raise the levels of customer satisfaction.
  • Ensure the equipment of the restaurant is fit to provide the standards of service and staff are trained to operate it.
  • Ensure there are support procedures between outlets in the department.
  • To participate in the elaboration of the menus of the department.

Qualifications

  • Diploma/Degree in Hospitality Management or related field.
  • Minimum 2–3 years’ experience in a supervisory or junior management role in F&B (hotel experience preferred).
  • Strong leadership, communication, and interpersonal skills.

Check how your CV aligns with this job

Method of Application

Interested and qualified? Go to Accor on jobs.smartrecruiters.com to apply

Comments

Post a Comment

Popular posts from this blog

Customer Support Representative at BasiGo

BasiGo is an e-mobility start-up looking to revolutionize the public transportation sector by providing public transport bus owners with a cost-effective electric alternative to diesel. Headquartered in Nairobi, Kenya, our team is strategically composed of seasoned entrepreneurs who have spent over a decade working and innovating within electric vehicle t...   Customer Support Representative Job Type Full Time Qualification BA/BSc/HND , Diploma Experience Location Nairobi Job Field Customer Care  About the role:  We are looking for Customer Support Representatives (CSR) to assist our customers with technical problems when using our products and services. You will be the primary point of contact for our customers and coordinate with all BasiGo departments to ensure that issues are resolved within SLA and customers are communicated promptly.  To be successful in this role, you should be an excellent communicator who easily gains client trust. You should ...
Read more

Direct Sales Representative - Coast Region at KCB Bank Kenya

Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It als...   Direct Sales Representative - Coast Region Job Type Full Time Qualification BA/BSc/HND Experience 2 years Location Nairobi Job Field Sales / Marketing / Retail / Business Development  KEY RESPONSIBILITIES Sourcing prospective customer leads from various sources, such as referrals, cross-selling opportunities, sales activations organized by the bank, or sales leads provided by the bank.     Explaining the features of the products to prospective customers in line with product features and Treating Customers Fairly Guidelines provided by the bank.     Guiding customers on how to fill in applications f...
Read more

Operations Customer Expert (Customer Service Representative) at Teleperformance Kenya

TP is a trusted partner to many of the world’s leading brands because our advanced business solutions help them deliver truly integrated, human-centric experiences while optimizing business processes and performance.   Operations Customer Expert (Customer Service Representative) Job Type Full Time , Onsite Qualification BA/BSc/HND , Diploma Experience 1 year Location Nairobi Job Field Customer Care  Responsibilities Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries via phone and through emails and chats. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out to enable you respond to customer inquiries efficiently. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the ...
Read more