Barista at Java House

In 1999, we introduced coffee drinking and gourmet café culture to Kenya. As we grew, we created more spots where people could enjoy the Java experience conveniently. Java House is on the move - we’re building branches and creating jobs all over East Africa, working to bring the Java experience closer to you. Our coffee houses would not be what th...

 

Barista

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience
  • LocationNairobi
  • Job FieldHospitality / Hotel / Restaurant 

DUTIES AND RESPONSIBILITIES:

  • Preparing and serving hot and cold drinks such as coffee, tea, artisan and speciality beverages.
  • Handling customer interactions at various levels of customer touch points
  • Consistently follows the set Standard Operating Procedures (S.O.Ps) during production
  • Advice the Barista in charge on stock levels
  • Maintains a clean, tidy and working counter at all times
  • Assists the barista in charge in running the barista counter
  • Doing the daily stock take of counter products at the end of the shift
  • Collaborate with other team members to ensure a positive customer experience
  • Ensuring sufficient supply of products for sale in the counter by doing sufficient back up
  • Ensuring all take-away and eat in orders are dispensed promptly according to the order docket
  • Arranging the pastry case and ensuring that it is always clean
  • Reconfirming of orders done on Vuka
  • Controlling of wastages
  • Ensuring there is enough change at all times
  • Maintaining shift float money and ensuring no shortages
  • Timely closure of counter variances
  • Taking care of counter machines
  • Ensure countable daily stock are done correctly
  • Carry out any other task as may be instructed by superiors

QUALIFICATIONS

  • Ability to think and make quick decisions under pressure, strong interpersonal and problem-solving abilities
  • Highly responsible & reliable
  • Ability to work cohesively with fellow colleagues as part of a team
  • In-house training in baristaring and service
  • Excellent customer care technique and application

Check how your CV aligns with this job

Method of Application

Interested and qualified? Go to Java House on jobs.javahouseafrica.com to apply

Comments

Post a Comment

Popular posts from this blog

Customer Support Representative at BasiGo

BasiGo is an e-mobility start-up looking to revolutionize the public transportation sector by providing public transport bus owners with a cost-effective electric alternative to diesel. Headquartered in Nairobi, Kenya, our team is strategically composed of seasoned entrepreneurs who have spent over a decade working and innovating within electric vehicle t...   Customer Support Representative Job Type Full Time Qualification BA/BSc/HND , Diploma Experience Location Nairobi Job Field Customer Care  About the role:  We are looking for Customer Support Representatives (CSR) to assist our customers with technical problems when using our products and services. You will be the primary point of contact for our customers and coordinate with all BasiGo departments to ensure that issues are resolved within SLA and customers are communicated promptly.  To be successful in this role, you should be an excellent communicator who easily gains client trust. You should ...
Read more

Direct Sales Representative - Coast Region at KCB Bank Kenya

Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It als...   Direct Sales Representative - Coast Region Job Type Full Time Qualification BA/BSc/HND Experience 2 years Location Nairobi Job Field Sales / Marketing / Retail / Business Development  KEY RESPONSIBILITIES Sourcing prospective customer leads from various sources, such as referrals, cross-selling opportunities, sales activations organized by the bank, or sales leads provided by the bank.     Explaining the features of the products to prospective customers in line with product features and Treating Customers Fairly Guidelines provided by the bank.     Guiding customers on how to fill in applications f...
Read more

Operations Customer Expert (Customer Service Representative) at Teleperformance Kenya

TP is a trusted partner to many of the world’s leading brands because our advanced business solutions help them deliver truly integrated, human-centric experiences while optimizing business processes and performance.   Operations Customer Expert (Customer Service Representative) Job Type Full Time , Onsite Qualification BA/BSc/HND , Diploma Experience 1 year Location Nairobi Job Field Customer Care  Responsibilities Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries via phone and through emails and chats. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out to enable you respond to customer inquiries efficiently. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the ...
Read more