​Business Development Officer at GA Insurance

GA Insurance Ltd was incorporated in 1979 after the exit of General Accident Insurance. The company has over 50 years’ experience in general insurance underwriting inherited from its parent firm, General Accident Insurance (UK). It continues to underwrite various classes of risks in the general insurance segment, which includes medical and travel insurance...

 

​Business Development Officer

  • Job TypeFull Time
  • QualificationBA/BSc/HND , Diploma
  • Experience3 - 5 years
  • LocationNairobi
  • Job FieldInsurance  , Sales / Marketing / Retail / Business Development 

Job Summary: 

This position is responsible for the growth of Health business revenue as per the annual premium targets set through maintaining a high retention, new account acquisition and Key Account Management.

Duties and Responsibilities:

  • Responding to incoming calls, letters, e-mails from clients/ intermediaries on health covers/coverage within set TAT’s and attend to walk in clients promptly and professionally.
  • Service existing health business as the primary Key Accounts Managers. Maintain excellent customer service and escalate complaints
  • Marketing
  • Provide quotations as per guidelines and authority limits
  • Close new accounts
  • New business as per target set
  • Intermediary management from creation/adoption and ensure they are active.
  • Preparation and participation in tendering process, securing and management of the account
  • Set up cover terms (product in the system) for all new clients.
  • Sending out and follow up of renewal business two months in advance and ensure renewal retention of 85% and organic growth targets are met
  • Ensure proper documentation as per new business, funds & renewal business to ensure correct set up of new accounts/schemes & products in the system and advise underwriter on cover terms.
  • Ensure we achieve a good score on audit/ risk and all issues are resolved
  • Member education/ training on policy terms for our clients.
  • Maintain acceptable loss ratios as per company appetite
  • Ensure all policy files are in proper up to date record
  • Updating membership listing to all providers
  • Quarterly reports and ad hoc report requests to clients
  • Respond to audit queries, ensure we achieve a good score on audit/ risk and all issues are resolved
  • Facilitating risk controls
  • Maintaining and observe the present standard guidelines as stipulated in the health procedural manual.
  • Ensuring compliance with company procedures and insurance regulatory guidelines.
  • Ensure debt collection in line with our credit control policy
  • Following up on premium payments based on the dr/ cr notes raised and shared with the client.
  • Liaising with credit control to ensure acceptable levels of debt as defined by company manual.
  • Verifying premium payment document(s) e.g. ipf to ensure the same is approved by the head of department and submitted to accounts team for financing to be effected accordingly.
  • Facilitating renewal
  • Sharing renewal invitation- preparation and sharing of renewal invitations to clients based on the stipulated TATs.
  • Taking part in renewal negotiations- attending client renewal meetings and discussions based on the performance of the scheme in order to renew.
  • Facilitate corporate scheme performance review meetings quarterly or half yearly meetings advice on mitigation measures where adverse
  • Participate in the improvement of current product scope by benchmarking with market trends and actuarial advisory.
  • Facilitate collection and updating of all clients KYCs documentation when onboarding risks as per company guidelines.
  • Advise cover terms to underwriter.
  • Prepare weekly Quotation reports as required against the projected target.
  • Respond to from clients and escalate where and when necessary.
  • Medical products presentations to various intermediaries
  • Member Education on policy benefits to various clients

Academic and Professional Qualifications

  • Bachelor’s degree in marketing, Insurance, or business-related discipline.
  • Progress towards Diploma in Insurance (ACII or AIIK), at least 3 papers or equivalent)

Experience

  • 3 years in health insurance, and/or,
  • At least 5 years as a Key Accounts Manager in the Finance Industry.
  • Local Expertise: must have experience in sales in Mombasa region.

Competencies:

Technical Competencies

  • Excellent Sales and marketing skills
  • Knowledge of health insurance products
  • Knowledge of insurance concepts and procedures
  • Excellent Customer service
  • Knowledge of insurance regulatory requirements
  • Proficient in certain professional skills such as MS Packages, report writing, budgeting knowledge and basic market researching.
  • Familiarize with the current market conditions and trends.

Behavioral Competencies

  • Leadership skills, communication skills, interpersonal skills, organizational skills, ability to work under pressure, negotiation skills, team building/cohesion, problem solving, conflict management, excellent customer service, presentation skills, time management,

Check how your CV aligns with this job

Method of Application

If you meet the above requirements and wish to be part of our vibrant team in Health Insurance Business, Business Development Department please send your application letter and updated CV to the email address careers@gakenya.com by 5th  February 2026. Indicate the position you are applying for on the email subject line. Only shortlisted candidates will be contacted.

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