Care Analyst at Liberty Life

Liberty Life Assurance Kenya is a life insurance provider that has been providing relevant products to Kenyans for over 50 years. Our purpose at Liberty is to make a difference in people’s lives by making financial freedom possible. We change realities and make freedom possible by providing innovative and relevant solutions that help our customers prote...

 

Care Analyst

  • Job TypeFull Time
  • QualificationBA/BSc/HND , Diploma
  • Experience1 year
  • LocationNairobi
  • Job FieldInsurance  , Medical / Healthcare 

Job Summary

The role holder will be responsible for ensuring that Heritage customers receive affordable, accessible, cost effective and high-quality healthcare services.

Key Responsibilities

  • Membership benefit utilization management
  • Verification and assessment of pre-authorization requests and claims
  • Hospitalizations management and cost optimization
  • Review and pre-screening of received claims
  • Customer service-handling calls, addressing client queries on all touch points
  • Maintain proper departmental standards
  • Process/adjudicate claims
  • Case management through hospital visits

Qualifications

  • Bachelor’s degree in Nursing/Diploma in Nursing or Clinical Medicine

Experience

  • At least 1 year technical knowledge in medical insurance or hospital setting.

Competencies

  • Understanding of health insurance operations and concepts
  • Knowledge of medical claims processes and procedures
  • Stakeholder management
  • Customer service

Check how your CV aligns with this job

Method of Application

If you meet the above requirements, you are encouraged to forward your application and updated CV to vacancies@heritage.co.ke  by 25th January 2026. Clearly state the job title on the subject heading.

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