Customer Care Executive at Pearl Hospital

Pearl Hospital is located in Nyahururu town, Laikipia County and was established in 2018 as Pearl Imaging with the sole purpose of providing diagnostic and interventional radiology services of the highest quality. Within the first year of operation, our clients demanded a wider range of specialized medical services under one roof. We listened. We have bec...

 

Customer Care Executive

  • Job TypeFull Time , Onsite
  • QualificationBA/BSc/HND , Diploma
  • Experience1 year
  • LocationLaikipia
  • Job FieldCustomer Care 

Key Responsibilities

  • Welcome patients and visitors warmly and assist them with inquiries, directions and service information.
  • Handle patient concerns, complaints and feedback promptly and professionally.
  • Ensure patients understand hospital procedures, services and waiting time.
  • Manage incoming calls, emails and walk-in inquiries efficiently.
  • Collect patient feedback and contribute to service improvement initiatives.
  • Act as a liaison between patients and hospital departments to ensure smooth service delivery.
  • Comply with hospital policies, customer care protocols and safety standards.

Minimum Qualifications

  • Diploma / Bachelors in Customer Service communication, Public Relations or equivalent related studies
  • Previous experience in customer care or front office services in a hospital or a healthcare setting is an added advantage
  • Computer Literate (MS Office and hospital information systems).
  • Professional appearance and positive attitude

Key Competencies

  • Compassion and Empathy
  • Strong communication skills
  • Attention to detail
  • Teamwork and Professionalism
  • Time management and multitasking

Check how your CV aligns with this job

Method of Application

Interested and qualified candidates should forward their CV to: hr@pearlhospital.co.ke using the position as subject of email.

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