Customer Experience & Admin Coordinator at Janta Kenya

Janta Kenya is a HR Consultancy firm established with an objective of encompassing integral and necessary skills that most individuals and organizations need in everyday business. We have a team of professional HR consultants with extensive experience in all people management issues, and we are therefore well placed to offer advice for private, public and n...

 

Customer Experience & Admin Coordinator

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience
  • LocationNairobi
  • Job FieldCustomer Care 

Role summary

We are looking for a warm, trustworthy person to support customer service, admin, and basic finance tasks. This role is the first point of contact for many customers and plays a key role in keeping the business organized and professional.

Key responsibilities

  • Serve walk-in customers and manage front-desk experience
  • Handle WhatsApp, Instagram DM, and customer inquiries
  • Manage exchanges, refunds, and complaints (based on policy)
  • Track daily expenses and support basic financial records
  • Assist with payroll preparation and supplier payment follow-ups
  • Maintain admin records, schedules, and filing
  • Support smooth day-to-day store operations

You’ll be successful if you:

  • Are friendly, calm, and customer-focused
  • Are organized and good with records
  • Can handle money responsibly
  • Enjoy working with people and keeping things tidy

Check how your CV aligns with this job

Method of Application

Interested and qualified? Go to Janta Kenya on jobs.jantakenya.com to apply

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