Customer Retention Representative at SunCulture Kenya Ltd

Since the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for the millions of farmers on the continent

 

Customer Retention Representative

  • Job TypeFull Time
  • QualificationDiploma
  • Experience2 years
  • LocationNairobi
  • Job FieldCustomer Care 

 About the role:

As a Customer Retention Representative, you will play a pivotal role in proactively engaging with existing customers to ensure their satisfaction, address concerns, and promote loyalty to our brand. This role holder will hold a combination of excellent communication skills, a deep understanding of our products/services, and the ability to empathize with customers to retain their business. 

Key Responsibilities: 

  • Conduct outbound calls to assess customer satisfaction and address concerns. 
  • Establish and maintain positive customer relationships by actively listening to customer needs
  • Inform customers about new products, features, and promotions. 
  • Investigate and resolve customer complaints efficiently.
  • Collaborate with departments to ensure prompt resolution of customer concerns. 
  • Document all customer interactions and resolutions accurately in the CRM system. 
  • Implement retention strategies to reduce churn and enhance loyalty. 
  • Proactively identify at-risk customers and provide personalized solutions. 
  • Stay updated on product knowledge and provide relevant training to customers. 
  • Gather customer feedback to identify areas for improvement. 
  • Share insights with relevant teams to enhance products and services. 
  • Meet and exceed monthly retention targets and KPIs. 
  • Provide regular reports on customer interactions, feedback, and retention outcomes.

 Qualifications: 

  • Minimum of a Diploma or any other relevant education 
  • Demonstrated proficiency of 2 + years in outbound customer retention, customer service or sales 
  • Exceptional verbal and written communication skills 
  • Strong problem-solving capabilities and adeptness in conflict resolution. 
  • Ability to work both independently and collaboratively within a team to achieve common goals. 
  • Proficient utilization of CRM software and relevant tools 
  • Exhibits adaptability and thrives in dynamic, fast-paced environments

Check how your CV aligns with this job

Method of Application

Interested and qualified? Go to SunCulture Kenya Ltd on sunculture.freshteam.com to apply

Comments

Post a Comment

Popular posts from this blog

Customer Support Representative at BasiGo

BasiGo is an e-mobility start-up looking to revolutionize the public transportation sector by providing public transport bus owners with a cost-effective electric alternative to diesel. Headquartered in Nairobi, Kenya, our team is strategically composed of seasoned entrepreneurs who have spent over a decade working and innovating within electric vehicle t...   Customer Support Representative Job Type Full Time Qualification BA/BSc/HND , Diploma Experience Location Nairobi Job Field Customer Care  About the role:  We are looking for Customer Support Representatives (CSR) to assist our customers with technical problems when using our products and services. You will be the primary point of contact for our customers and coordinate with all BasiGo departments to ensure that issues are resolved within SLA and customers are communicated promptly.  To be successful in this role, you should be an excellent communicator who easily gains client trust. You should ...
Read more

Direct Sales Representative - Coast Region at KCB Bank Kenya

Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It als...   Direct Sales Representative - Coast Region Job Type Full Time Qualification BA/BSc/HND Experience 2 years Location Nairobi Job Field Sales / Marketing / Retail / Business Development  KEY RESPONSIBILITIES Sourcing prospective customer leads from various sources, such as referrals, cross-selling opportunities, sales activations organized by the bank, or sales leads provided by the bank.     Explaining the features of the products to prospective customers in line with product features and Treating Customers Fairly Guidelines provided by the bank.     Guiding customers on how to fill in applications f...
Read more

Operations Customer Expert (Customer Service Representative) at Teleperformance Kenya

TP is a trusted partner to many of the world’s leading brands because our advanced business solutions help them deliver truly integrated, human-centric experiences while optimizing business processes and performance.   Operations Customer Expert (Customer Service Representative) Job Type Full Time , Onsite Qualification BA/BSc/HND , Diploma Experience 1 year Location Nairobi Job Field Customer Care  Responsibilities Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries via phone and through emails and chats. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out to enable you respond to customer inquiries efficiently. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the ...
Read more