Customer Service Agent (ISP/Telecom) at CDL Human Resource

CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL.

 

Customer Service Agent (ISP/Telecom)

  • Job TypeFull Time
  • QualificationBA/BSc/HND , Diploma
  • Experience
  • LocationNairobi
  • Job FieldCustomer Care 

Key Responsibilities

  • Receive and handle customer inquiries via phone, WhatsApp, email, and in person
  • Log, track, and follow up on customer issues and service requests
  • Provide first-level troubleshooting for internet connectivity issues
  • Escalate technical faults to the network/technical team and follow up to closure
  • Communicate outages, maintenance updates, and service restorations to clients
  • Assist clients with account information, billing inquiries, and service plans
  • Maintain accurate customer records and interaction logs
  • Ensure professional, polite, and timely communication at all times
  • Support customer retention through excellent service delivery

Requirements

Qualifications & Requirements

  • Diploma or Certificate in Customer Service, IT, Business, or a related field
  • Previous experience in customer service (ISP or telecom experience is an advantage)
  • Basic understanding of internet services and networking concepts
  • Good communication skills in English and Kiswahili
  • Ability to remain calm and professional under pressure
  • Computer literacy and familiarity with CRM or ticketing systems
  • Strong problem-solving and follow-up skills

Check how your CV aligns with this job

Method of Application

Interested and qualified? Go to CDL Human Resource on cdl.zohorecruit.com to apply

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