Customer Service - Exports Co-ordinator at LOreal

For more than a century, L’Oréal has been involved in the adventure of beauty. The small company founded by Eugène Schueller in 1909 has become the number one cosmetics group in the world.

 

Customer Service - Exports Co-ordinator

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience4 years
  • LocationNairobi
  • Job FieldCustomer Care  , Procurement / Store-keeping / Supply Chain 

As our Exports Co-Ordinator, you will be the key link ensuring our products move seamlessly across borders to our valued customers. You will play a vital role within our Operations team, orchestrating the entire export journey from order to delivery with precision and efficiency.

Here’s what you’ll be doing:

  • Managing export orders and liaising with customers to ensure all requirements are met.
  • Documentation Management: Preparing, reviewing, and organizing all necessary export paperwork. This includes commercial invoices, Bills of Lading, packing lists, certificates of origin, and specialized documents like SADC and COMESA.
  • Logistics Coordination: Scheduling shipments with freight forwarders and carriers (ocean, air, or road), negotiating shipping rates, and booking cargo space to ensure timely delivery.
  • Regulatory Compliance: Ensuring all shipments adhere to international trade laws, customs regulations, and country-specific requirements. This includes accurate HS Classification and adherence to Incoterms
  • Shipment Tracking & Visibility: Monitoring shipments in real-time and providing regular status updates to internal departments and customers. 
  • Financial Control: Tracking and reporting on costs, verifying vendor invoices for payment, and identifying opportunities for cost savings within the supply chain.
  • Stakeholder Liaison: Acting as a central point of contact for external partners (customs brokers, shipping lines) and internal teams (warehouse, sales, finance) to maintain operational flow
  • Demand Planning- forecasting and demand planning for export volumes in collaboration with commercial and operations team

We Are Looking For

We are looking for a strategic thinker with a solid understating of supply chain principles and export procedures.

You’ll thrive in this role if you have:

  • Bachelor’s degree in Supply Chain or a related field.
  • A minimum of 4 years of experience in a similar role.
  • ERP Knowledge-SAP is an added advantage.
  • Strong ability to plan, execute, and oversee the entire export cycle for multiple orders.
  • Excellent in building and maintaining relationships with export clients and partners.
  • Proficiency in tracking key performance indicators and providing insights on export activities.
  • Ability to foresee and proactively solve problems in a proactive and collaborative manner.
  • Ability to adapt to changing regulations and navigate logistical challenges effectively.

Check how your CV aligns with this job

Method of Application

Interested and qualified? Go to LOreal on careers.loreal.com to apply

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