Customer Service Representative at CDL Human Resource

CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL.

 

Customer Service Representative

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience1 - 2 years
  • LocationNairobi
  • Job FieldCustomer Care 

To understand and resolve customers’ queries on product, service and accounts problems in a courteous and professional way to ensure customers' satisfaction. To Order and monitor the stocks for the Service centers, Regional Branches and Agencies

To carry out Stock taking and report on the same to the Branch Service Centre Supervisor.

Requirements

  • Minimum first degree in social sciences and/or a business related field
  • 1 to 2 years’ experience in a Call-Centre or frontline service experience

SKILLS &; ABILITIES

The incumbent should have demonstrated the following competencies:

  • General conversational ability and call control
  • Ability to remain calm under pressure
  •  Ability to communicate clearly and confidently
  • Ability to follow an enquiry through from the initial call to any follow – up correspondence
  • Attention to detail
  • Grammar and spelling
  • Technology orientedThe incumbent is required to have the following functional competencies:

 Communication – Oral

  • Ability to convey information orally to individuals or groups to ensure that they understand the message.
  • Ability to listen and respond appropriately to information from others.

Client/Customer Service

  • Ability to develop and maintain strong relationships with clients (those who buy goods and services, and
    for whom formal professional services are rendered) or customers (those who consume goods and services) by listening to the client/customer and understanding and responding to identified needs.

Teamwork

  • Ability to actively participate as a member of a team to move toward the completion of goals.

Coordination - Work

  • Ability to follow instructions through a standard work process.
  • Ability to perform routine tasks
  • Ability to check work for accuracy before completion of tasks.

Check how your CV aligns with this job

Method of Application

Interested and qualified? Go to CDL Human Resource on cdl.zohorecruit.com to apply

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