Customer Service Representative at Prepdia Kenya

Customer Service Representative

  • Job TypeFull Time , Onsite
  • QualificationBA/BSc/HND
  • Experience1 - 3 years
  • LocationNairobi
  • Job FieldCustomer Care 
  • Salary RangeKSh 30,000 - KSh 50,000/month

Job Description:

Prepdia Kenya is a leading home tutoring company connecting parents and students with qualified tutors. We are seeking a Customer Service Representative to join our team. The successful candidate will be responsible for providing exceptional support to our clients, answering inquiries, resolving issues, and ensuring a smooth experience for both parents and tutors.

Key Responsibilities:

  • Respond promptly and professionally to parent and tutor inquiries via phone, email, and chat.
  • Assist parents in booking tutoring sessions and managing schedules.
  • Maintain accurate records of interactions and update our internal systems.
  • Resolve complaints and issues efficiently, escalating when necessary.
  • Provide general information about Prepdia’s services and processes.
  • Collaborate with the sales and operations teams to improve service delivery.

Requirements:

  • Minimum Bachelor’s degree in Education, Communication, Business Administration, or a related field.
  • Excellent communication skills (written and verbal) in English.
  • Strong problem-solving abilities and a customer-focused mindset.
  • Experience in customer service or support roles is an advantage.
  • Basic computer literacy: MS Office, email, and online platforms.
  • Ability to work independently and as part of a team.
  • Professional, patient, and organized.

Check how your CV aligns with this job

Method of Application

Interested and qualified candidates should forward their CV to: prepdiakenya@gmail.com using the position as subject of email.

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