Driver Lead at DHL

Our Vision, Our Mission, Our Strategy Our vision is to be The Logistics Company for the World. Our mission - Excellence. Simply Delivered. - is our guiding light. Our Strategy 2020: Focus.Connect.Grow. is our roadmap to the future. We connect people and improve their lives. And we do it by being uncompromisingly customer-centric and delivering excellen...

 

Driver Lead

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience5 years
  • LocationNairobi
  • Job FieldDriving  , Logistics 

Role Outline

To plan, manage and coordinate all HGV drivers’ activity in the country in order to ensure cost effective and quality service is rendered to the client (internal & external) in line with DHL Supply chain strategy.

Key Responsibilities

Operational Management

  • To ensure both internal and external customers are treated with respect by drivers and always receive the highest possible level of service.
  • Ensure availability of competent drivers to always meet customer requirements.
  • Lead and manage a team of drivers.
  • Appropriately handle customer grievances or queries related to HGV drivers.
  • To act as the principal operational liaison between DHL supply chain management and the team.
  • Build trusted relationship with control tower, workshop and operation colleagues to ensure to ensure efficient driver duties execution.  
  • Appraise management on general driver activities, challenges and outcomes on a day-to-day basis
  • Work closely with driver trainer.
  • Observe and enforce all DHL supply chain statutory and industry best practices obligations tied to driver management.    
  •  Ensure all delivery paperwork, briefing/debriefing reports, preposition check list, weekly time sheets, and any other required paper is checked, appropriately field or forwarded to relevant personnel in a timely and organized manner.
  • Evaluate driver violation report and take appropriate measures 
  • Ensure driver management department complies with company and local statutory obligations & legislations, health and safety, quality & BCM.                                                                                                                   Exceptions right and night parking fees report.
  • Responsibility of driver duty roster design to maximize on driver availability to effectively serve the customer while appropriate rest periods (offs, leave, sick offs etc.) observed & cost controls in place (6th & 7th) day costs, allowances etc.
  • Develop a culture of respect and high performance within your team closely follow the EOS ensuring action plans are well formulated follows & updated on MATT
  • To administer and report performance measurement of drivers, this includes provision of data used run the driver incentive scheme & the support of the same.
  •  To monitor, report and propose corrective /preventive measures against any event or action that poses an operation or financial risk to DHL supply chain vehicular assets, consignments and fuel.
  • Management of the 6th & 7 the day
  • Drive KPIs to ensure contract fulfillment and meet DHL’s operational expectations.
  • Maintain strong customer relationships.

Leadership & Stakeholder Collaboration

  • Identify, develop, and empower team members to perform at their best.
  • Foster an inclusive, collaborative, and high-performing workplace culture.

Qualifications & Experience

  • Bachelor’s degree in Logistics, Supply Chain Management.
  • Minimum of 5 years of experience in logistics.
  • Fuel tracking.
  • Manage and plan biweekly driver toolbox meeting.
  • Proven experience in driver leadership.
  • Experience in project management, people management.
  • Strong analytical and problem-solving skills, with the ability to drive continuous improvement.
  • Proficiency in MS Office and other relevant logistics management tools.
  • A deep understanding of supply chain needs, particularly within Logistics environment.

DPDHL Core Competencies & Skills

  • Maintains effective relationships with customers.
  • Develops and delivers high quality / innovative products, services or solutions.
  • Focuses on customer needs and gains their commitment.
  • Gains management / colleague support to meet customer needs.
  • Ensures strategies / plans are aligned and reflect others’ views.
  • Develops strategies / plans aligned to broader organizational strategy.
  • Communicates strategy.
  • Establishes clear, challenging and achievable objectives.
  • Aligns resources and the organization within own area of responsibility to achieve objectives.
  • Regularly reviews and communicates progress against objectives and adjusts as needed.
  • Champions continuous improvement and innovation.
  • Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others.
  • Provides employees, colleagues and business partners with candid and regular feedback.
  • Provides employees with development opportunities.

Languages

  • English - verbal and written.

Check how your CV aligns with this job

Method of Application

Interested and qualified? Go to DHL on careers.dhl.com to apply

Comments

Post a Comment

Popular posts from this blog

Customer Support Representative at BasiGo

BasiGo is an e-mobility start-up looking to revolutionize the public transportation sector by providing public transport bus owners with a cost-effective electric alternative to diesel. Headquartered in Nairobi, Kenya, our team is strategically composed of seasoned entrepreneurs who have spent over a decade working and innovating within electric vehicle t...   Customer Support Representative Job Type Full Time Qualification BA/BSc/HND , Diploma Experience Location Nairobi Job Field Customer Care  About the role:  We are looking for Customer Support Representatives (CSR) to assist our customers with technical problems when using our products and services. You will be the primary point of contact for our customers and coordinate with all BasiGo departments to ensure that issues are resolved within SLA and customers are communicated promptly.  To be successful in this role, you should be an excellent communicator who easily gains client trust. You should ...
Read more

Direct Sales Representative - Coast Region at KCB Bank Kenya

Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It als...   Direct Sales Representative - Coast Region Job Type Full Time Qualification BA/BSc/HND Experience 2 years Location Nairobi Job Field Sales / Marketing / Retail / Business Development  KEY RESPONSIBILITIES Sourcing prospective customer leads from various sources, such as referrals, cross-selling opportunities, sales activations organized by the bank, or sales leads provided by the bank.     Explaining the features of the products to prospective customers in line with product features and Treating Customers Fairly Guidelines provided by the bank.     Guiding customers on how to fill in applications f...
Read more

Operations Customer Expert (Customer Service Representative) at Teleperformance Kenya

TP is a trusted partner to many of the world’s leading brands because our advanced business solutions help them deliver truly integrated, human-centric experiences while optimizing business processes and performance.   Operations Customer Expert (Customer Service Representative) Job Type Full Time , Onsite Qualification BA/BSc/HND , Diploma Experience 1 year Location Nairobi Job Field Customer Care  Responsibilities Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries via phone and through emails and chats. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out to enable you respond to customer inquiries efficiently. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the ...
Read more