Front Office Manager at Severin Sea Lodge

The Severin Sea Lodge is located at Bamburi Beach directly at the Indian Ocean and affectionately built in a traditional African style.

 

Front Office Manager

  • Job TypeFull Time , Onsite
  • QualificationBA/BSc/HND , Diploma
  • Experience5 - 7 years
  • LocationMombasa
  • Job FieldHospitality / Hotel / Restaurant 

Department: Front Office

Reports To: General Manager

About the Role:

We are seeking an experienced and highly organized Front Office Manager to oversee and coordinate all Front Office operations. This role places particular focus on ensuring seamless collaboration between Reception, Reservations, and Guest Relations, guaranteeing a smooth guest journey from pre-arrival to departure. The ideal candidate will be a strong communicator with proven leadership and exceptional guest-service orientation.

Key Responsibilities:

  • Coordinate and supervise all units under the Front Office for smooth, efficient operations.
  • Ensure seamless check-in/check-out, accurate reservations, and high-quality guest relations.
  • Monitor guest feedback and implement service improvements.
  • Collaborate with Housekeeping, F&B, Security, and Maintenance to ensure exceptional guest experience.
  • Lead, train, and motivate Front Office staff to maintain professional standards.

Qualifications & Requirements:

  • Higher Diploma or Degree in Hospitality Management or related field
  • Minimum 3-5Yrs experience in FO Operations with at least 3Yrs in a supervisory or Managerial role in a 4* or 5* Hotel
  • Strong leadership, communication and interpersonal skills
  • Excellent problem-solving & decision making abilities
  • Proficiency in Hotel PMS System in place

Check how your CV aligns with this job

Method of Application

Interested candidates should submit their updated CV and Cover letter to: talent@severinsealodge.com   by 2nd January 2026.

ONLY shortlisted candidates will be contacted.

 

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