Front Office Receptionist at Radisson Hotel Group

Radisson Hotel Group is one of the world's largest and most dynamic hotel groups with seven distinctive hotel brands with more than 1,100 hotels in destinations around the world. Our portfolio of hotel brands includes: Radisson Collection, Radisson Blu, Radisson, Radisson RED, Park Plaza, Park Inn by Radisson and Country Inn & Suites by Radis...

 

Front Office Receptionist

  • Job TypeFull Time
  • QualificationDiploma
  • Experience1 - 2 years
  • LocationNairobi
  • Job FieldAdministration / Secretarial 

Job Description

Are you ready to elevate the guest experience from check-in to check-out and everything in-between? Say Yes I Can! and be a part of our dynamic world of Moment Makers.

We are currently seeking a Receptionist to join our vibrant team. At Radisson Hotel Group, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences.

As a Receptionist you bring an unmatched level of dedication, a focus on delivering exceptional service, and a genuine passion for creating positive guest experiences to our dynamic Front Office Team.

Our Receptionists love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between

  • Welcome guests warmly and professionally upon arrival
  • Perform guest check-in and check-out procedures accurately and efficiently
  • Handle room allocations, key issuance, and guest information updates
  • Respond to guest inquiries, requests, and complaints promptly and courteously
  • Promote hotel services, facilities, and local attractions to guests
  • Process walk-in reservations and assist with room bookings
  • Handle payments, billing, and cashiering duties accurately
  • Balance cash float and prepare end-of-shift reports
  • Ensure all transactions comply with hotel policies and procedures
  • Liaise with Housekeeping, Maintenance, Security, and F&B to ensure guest needs are met
  • Communicate guest preferences, special requests, and VIP information effectively
  • Handle incoming calls, emails, and messages professionally
  • Maintain accurate guest records in the Property Management System (PMS)
  • Prepare daily arrival, departure, and in-house guest reports
  • Ensure compliance with data protection and confidentiality standards
  • Uphold the hotel’s brand standards, grooming standards, and service culture
  • Follow health, safety, and security procedures at all times
  • Participate in shift handovers and daily briefings

Qualifications

  • Diploma or Certificate in Hospitality Management, Front Office Operations, or a related field
  • Minimum 1–2 years’ experience as a hotel receptionist or front office agent
  • Experience using a Property Management System (PMS) is an added advantage
  • Flexibility and a positive, Yes I Can! Attitude
  • An eye for detail
  • Is a creative problem-solver
  • Passionate about creating extraordinary service
  • Ability to work as part of a team to ensure guest satisfaction
  • Strong verbal communication skills
  • Likes having fun at work
  • Experience in a similar position is beneficial but not essential

Check how your CV aligns with this job

Method of Application

Interested and qualified? Go to Radisson Hotel Group on jobs.smartrecruiters.com to apply

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