General Manager at CDL Human Resource

CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL.

 

General Manager

  • Job TypeFull Time
  • QualificationBA/BSc/HND , MBA/MSc/MA
  • Experience10 - 15 years
  • LocationNairobi
  • Job FieldLogistics  , Project Management 

RESPONSIBILITIES

Strategic oversight

  • Envision and improve on the boards strategy with a view to successfully implementing it on the ground by establishing a 3 Year Strategic Plan.
  • Drive and embed a customer-centric culture for our client, in all functions of service delivery
  • Lay strategy on the new growth & expansion paths to be taken by the company while cascading the same to staff by drafting and having MD/Board sign off Annual Business Plans starting with 2026 Annual Business Plan.
  • Embrace new technologies as bedrock in driving innovation, creativity and efficiency within our client App, while keeping ahead of other players competing in the market.
  • Passionately exploring new business opportunities, negotiating and closing new B-2-B transport & logistics contracts; overseeing the integration of new contracts within the company
  • Inform the marketing & publicity strategy especially on social media and other innovative spaces

Finance & Budgeting

  • Oversee and sign off an Annual Operational Budget starting 2026.
  • Execute and monitor the Annual Operational Budget ensuring resource allocation for and including operations, staffing, investments and business expansion accord
  • Recipient of financial reporting for planning, tax reporting
  • Develop and maintain appropriate tools and processes to report relevant operational and financial metrics for critical decision making
  • Put in place matrices to review Business performance on a weekly, monthly and quarterly basis

Build & Manage Teams

  • Build and manage motivated functional teams to deliver KPIs within appropriate organizational structure and aligned to the company vision and mission
  • Give direction in fine-tuning of Job Descriptions to align with HR policies and labor laws to ensure alignment of people and work so that the organization objectives are achieved
  • Development, implementation and evaluation of operational procedures and work processes and work flow charts
  • Providing an oversight role in establishing the correct safety and health direction for the company oversee internal control for safety and health to ensure OSHA compliance

Transport & Logistics Planning Oversight

  • Oversee various Transport and logistics contracts, to ensure on-time and in-full delivery within Service Level Agreements.
  • Ensure growth of truck numbers on portal covering various geographical regions
  • Oversee resources allocation and logistics coordination for central planning, allocation of Track & Trace activities through our client Transport Network for all distribution needs
  • Drive sub-contractor/transporter recruitment and development, by designing appropriate on boarding, training and business support processes related to delivery of performance. Ensure the partnerships gain mutually with growth both incomes and resources
  • Build trust relationships and partnerships with key partners and stakeholders with an aim of creating valuable linkages and efficiencies for service providers and customers
  • Spearhead Driver acculturization, behavior change and proper training aimed at aligning them to deliver “The Qxperience”
  • Software Management – Our Client APP Platforms
  • Software development – Provide strategic oversight of software development to ensure our client e-commerce platforms remains robust, scalable, and competitive, including building and sustaining high-performing engineering teams and technology-oriented talent pipelines.
  • Continuously monitor market trends, competitor activity, and technological advancements, translating insights from the broader digital and e-commerce landscape into strategies that keep our client platform ahead of industry shifts.
  • Client portal- Set strategic direction for Client Portal to deliver a seamless, secure, and value-driven customer experience that supports core e-commerce functions and strengthens customer engagement and retention.
  • Transporters portal- Oversee the strategic development of the Transporters Portal to ensure efficient integration with the core platform, enabling reliable service delivery, performance visibility, and strong partner collaboration across the e-commerce ecosystem.
  • Ensure the availability of secure, resilient, and scalable data storage, backup, and system infrastructure to protect business operations, customer data, and platform continuity.

Requirements

Qualifications & Experience

  • Bachelor’s degree in business administration, Logistics, Supply Chain, Transport Management, or a related field.
  • Master’s degree (MBA or equivalent) is an added advantage.
  • Minimum of 10–15 years’ experience in logistics, transport, supply chain, or a related industry, with at least 5 years in a senior leadership role.
  • Proven experience managing e-commerce operations across B2B and B2C environments.
  • Strong commercial acumen with demonstrable P&L ownership and financial management capability.
  • Ability to engage and manage diverse client portfolios, including enterprise, B2B, B2C, and e-commerce customers.

Check how your CV aligns with this job

Method of Application

Interested and qualified? Go to CDL Human Resource on cdl.zohorecruit.com to apply

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