Guest Room Attendant at Mövenpick Hotel & Residences

At Mövenpick Hotel & Residences Nairobi we believe in indulgence done right, treating our guests to deliciously fresh cuisine, abundant treats and flavours that are unmistakably Mövenpick, all served with a generous portion of heartfelt care. Explore our Baluba all-day dining restaurant, Kijani Bar and The View, our panoramic revolving restaurant.

 

Guest Room Attendant

  • Job TypeFull Time
  • QualificationKCSE
  • Experience2 years
  • LocationNairobi
  • Job FieldHospitality / Hotel / Restaurant 

Job Description

  • Know and adhere to Wynn policies and procedures, embrace company culture and take pride in the resort and its amenities.
  • Awareness of guest experience at all times, smile and make eye contact, communicate professionally.
  • Follows all department policies and procedures for room cleanliness and self-inspection.
  • Responsible for maintaining the Wynn standards of service to guests and coworkers at all times.
  • Responsible for servicing assigned rooms with Five Star cleanliness and presentation by exercising self-inspections and following Forbes guidelines.
  • Responsible for maintaining the cleanliness and condition of each room by performing General Clean/special projects. 
  • Must be able to complete assigned credits by exercising proper time management daily.
  • Replenish all room amenities such as toiletries, soaps and tissues.
  • Knowledgeable on the proper usage of HotSOS/iPod including retrieval/returning process, messaging, starting/completing rooms and opening work orders.
  • Submit HotSOS work orders to address condition issues and reporting unusual room conditions such as trash room.
  • Must safely operate and maneuver the powered mobile carts.
  • The Guest Room Attendant interacts with guests, co-workers and supervisors in a professional and courteous manner.
  • Works with safety as a priority, and follows department and company safety guidelines in operating the motorized cart, use of chemicals, and lifting requirements.
  • Attends required training classes and incorporates new standards, service knowledge and safety into daily work practices.
  • Understands the resort, hotel features and services including how to find the information for the guests.
  • Solution oriented, stays on task, and promotes teamwork.
  • Must be knowledgeable and follow the current Union Collective Bargaining Agreement, including Operational Policies.

Qualifications

JOB REQUIREMENTS:

  • Candidate must be well groomed and professional.
  • Must be able to communicate fluently in English with guests, management, and other associates to their understanding.  Additional foreign language a plus.
  • Willingness to maintain the highest level of confidentiality regarding guests and staff.
  • Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities.
  • At least two years experience serving guest rooms in a 4/5 Star Hotel

Check how your CV aligns with this job

Method of Application

Interested and qualified? Go to Mövenpick Hotel & Residences on jobs.smartrecruiters.com to apply

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