Head of Products (Retail) at KCB Bank Kenya

Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It als...

 

Head of Products (Retail)

  • Job TypeFull Time
  • QualificationBA/BSc/HND , MBA/MSc/MA
  • Experience10 years
  • LocationNairobi
  • Job FieldBanking  , Sales / Marketing / Retail / Business Development 

KEY RESPONSIBILITIES:

Product Strategy & Lifecycle Management

  • Define and execute the Retail product strategy in alignment with overall business objectives.
  • Provide oversight of the end-to-end product lifecycle, from ideation to commercialization and retirement.
  • Ensure products remain competitive, compliant, and responsive to evolving customer needs.

Research, Analysis & Innovation

  • Lead market research, competitor analysis, and customer insights to inform product strategy.
  • Identify innovation opportunities to reimagine customer engagement and enhance product relevance.
  • Pilot new concepts and technologies to validate market potential and scalability.

Product Development & Commercialization

  • Oversee the design, testing, and launch of new products and enhancements.
  • Ensure effective go-to-market strategies, pricing, and positioning to drive adoption.
  • Monitor performance of products post-launch and recommend refinements to maximize value.

Stakeholder Engagement & Collaboration

  • Collaborate with internal teams (Digital, Marketing, Operations, Risk, Compliance, Legal) to deliver product initiatives.
  • Build external partnerships with fintechs, industry players, and regulators to support product development.
  • Promote cross-functional alignment to ensure timely and effective execution.

Governance, Risk & Compliance

  • Ensure all products adhere to regulatory requirements, internal policies, and risk frameworks.
  • Monitor emerging risks across the product portfolio and implement mitigation measures.
  • Provide reporting and insights to senior leadership on product performance, risks, and opportunities.

Leadership & Capability Development

  • Lead, mentor, and develop the Product Management team to strengthen execution capability.
  • Foster a culture of innovation, accountability, and customer focus within the product function.
  • Build capacity for continuous improvement and best practice adoption in product management.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

  • Education     Bachelors Degree    Any    RQ
  • Professional Qualifications    -    AA
  • Masters Degree    -    AA

Experience

Total Minimum No of Years Experience Required

  • 10years

Detail    Minimum No of Years    Need Type[2]

  • Sales    6    ES
  • Stakeholder Management    4    ES
  • Strategic Planning    4    RQ
  • Team Management    4    RQ
  • Product development    2    AA
  • Project Management    2    AA

Check how your CV aligns with this job

Method of Application

Interested and qualified? Go to KCB Bank Kenya on eoin.fa.em3.oraclecloud.com to apply

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