Head, Personal Banking at KCB Bank Kenya

Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It als...

 

Head, Personal Banking

  • Job TypeFull Time
  • QualificationBA/BSc/HND , MBA/MSc/MA
  • Experience10 years
  • LocationNairobi
  • Job FieldBanking 

KEY RESPONSIBILITIES:

  • Provides strategic leadership by defining and executing the Personal Banking strategy in alignment with Retail and corporate goals to drive sustainable business growth.
  • Oversees product and service management to ensure offerings remain competitive, compliant, and customer-focused while promoting digital innovation.
  • Achieving sales and profitability targets through customer acquisition, retention, and delivery of superior service experiences.
  • Ensures strong risk and compliance management by adhering to regulatory standards and maintaining sound credit and operational controls.
  • Leading and developing the Personal Banking team, fostering a high-performance culture, and engaging stakeholders to strengthen partnerships and results.

DAILY RESPONSIBILITIES:

  • Define and execute the Personal Banking strategy in alignment with overall Retail and corporate objectives.
  • Drive business growth by expanding market share, deepening customer relationships, and optimizing product offerings.
  • Monitor market trends and competitor activities to position Personal Banking as a leading provider of consumer financial services.
  • Oversee development, enhancement, and delivery of personal banking products and services to meet customer needs.
  • Ensure products remain competitive, compliant, and aligned with customer value propositions.
  • Promote digital adoption and innovation in service channels to enhance customer experience.
  • Lead sales initiatives to deliver revenue targets and profitability for the Personal Banking portfolio.
  • Drive customer acquisition, retention, and cross-selling opportunities.
  • Champion superior service standards to ensure consistent, high-quality customer experiences.
  • Ensure compliance with regulatory requirements, internal policies, and risk management frameworks.
  • Oversee credit and operational risk management within the Personal Banking portfolio.
  • Implement proactive measures to safeguard the bank’s reputation and financial integrity.
  • Provide leadership, guidance, and development opportunities to the Personal Banking team.
  • Build a performance-driven culture that fosters accountability and collaboration.
  • Engage with internal and external stakeholders to strengthen partnerships and deliver sustainable results.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

  • Education     Bachelor’s Degree    Business or any relevant degree    RQ
  • Professional Qualifications    Project management or business field    AA
  • Master’s Degree    Business Administration    AA

Experience

  • Total Minimum No of Years Experience Required    10 years

Detail    Minimum No of Years    Need Type[2]

  • Experience Area 1 (Sales)    8    ES
  • Experience Area 1 Credit    8    ES
  • Experience Area 2 (Banking Operations    6    ES
  • Experience Area 3 (Relationship management)    8    ES
  • Customer Service    8    ES

Check how your CV aligns with this job

Method of Application

Interested and qualified? Go to KCB Bank Kenya on eoin.fa.em3.oraclecloud.com to apply

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