Inside Sales Representative - Construction/Building Materials at CDL Human Resource

CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL.

 

Inside Sales Representative - Construction/Building Materials

  • Job TypeFull Time
  • QualificationBA/BSc/HND , Diploma
  • Experience4 - 6 years
  • LocationNairobi
  • Job FieldSales / Marketing / Retail / Business Development 

KEY RESPONSIBILITIES

  • Sales & Revenue Growth
  • Conduct high-quality outbound calls to warm and cold leads, existing clients, and dormant accounts.
  • Manage inbound inquiries, qualify leads, issue quotations, and convert opportunities into confirmed orders.
  • Follow up consistently on quotations and pending decisions to maximize closure rates.
  • Upsell and cross-sell products based on customer needs.
  • Customer Relationship Management
  • Build and maintain long-term customer relationships through structured engagement.
  • Handle objections, concerns, and complaints professionally and solution-oriented.
  • Act as a trusted point of contact throughout the sales cycle.
  • CRM & Reporting
  • Update all interactions, quotations, and activities accurately in the CRM.
  • Maintain high CRM data integrity.
  • Prepare daily, weekly, and monthly sales and activity reports.
  • Collaboration
  • Work closely with sales, production, logistics, and marketing teams.
  • Provide customer and market feedback to management.

KEY PERFORMANCE INDICATORS

  • Lead-to-conversion rate
  • Quotation follow-up success rate
  • Monthly sales revenue vs target
  • CRM compliance and data accuracy
  • Customer retention rate

QUALIFICATIONS & EXPERIENCE

  • Diploma or Degree in Sales, Marketing, Business Administration, or related field.
  • Minimum 4–6 years proven telesales or inside sales experience.
  • Prior experience in telesales or inside sales, preferably within the construction or building materials industry, is required.
  • Strong CRM experience (Zoho CRM advantage).
  • Excellent communication and persuasion skills.
  • Highly disciplined, target-driven, and self-motivated.

Check how your CV aligns with this job

Method of Application

Interested and qualified? Go to CDL Human Resource on cdl.zohorecruit.com to apply

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