OTS Coordinator (Operations &Technical Support) at CDL Human Resource

CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL.

 

OTS Coordinator (Operations &Technical Support)

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience3 - 5 years
  • LocationNairobi
  • Job FieldEngineering / Technical 
  • The OTS Coordinator is responsible for coordinating operational and technical support activities, ensuring timely follow-up of requests, documentation control, reporting, and effective communication between operations, maintenance, HSE, suppliers, and internal stakeholders to support safe and efficient petroleum operations.

Key Responsibilities

  • Operations & Technical Support Coordination
  • Receive, log, and coordinate operational/technical support requests and prioritize actions.
  • Liaise with internal teams and external service providers to ensure timely delivery of support.
  • Track progress against agreed timelines and escalate delays or critical issues.
  • Support planning of routine support activities, shutdown support, and urgent interventions.
  • Work Order / Service Request Management
  • Maintain accurate request/work order registers and ensure completeness of documentation.
  • Coordinate approvals, scheduling, resource allocation, and closure of support tasks.
  • Ensure services meet agreed SLAs and operational requirements.
  • Documentation & Data Management
  • Maintain records, reports, technical documents, and controlled files (version control and archiving).
  • Collect and consolidate operational support data to prepare daily/weekly/monthly reports.
  • Maintain asset/equipment support logs and update systems as required.
  • Reporting & Continuous Improvement
  • Track OTS KPIs (response time, closure rate, recurring issues) and report trends.
  • Identify recurring bottlenecks and propose process improvements.
  • Support root cause analysis and corrective action follow-up for recurring operational issues.
  • HSE & Compliance Support
  • Ensure support activities align with HSE rules, permits, and company procedures.
  • Participate in safety meetings/briefings and communicate relevant safety updates.
  • Support incident reporting documentation and action tracking where required.

Requirements

Key Qualifications and Experience

  • Bachelor’s degree in Engineering, Operations Management, or a related field.
  • Minimum of 3–5 years of experience in operations coordination/technical support, preferably in oil & gas/energy.
  • Strong understanding of operational support workflows, maintenance coordination, and service provider management.
  • Experience with CMMS/ERP systems is an added advantage.
  • Strong organizational skills with the ability to manage multiple priorities.
  • Excellent communication and stakeholder coordination skills.
  • Strong reporting capability and good proficiency in Excel and MS Office tools.
  • High attention to detail and commitment to documentation quality.
  • Strong safety mindset and familiarity with HSE requirements in industrial environments.
  • Willingness to travel or support site-based operations if required.

Check how your CV aligns with this job

Method of Application

Interested and qualified? Go to CDL Human Resource on cdl.zohorecruit.com to apply

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