Receptionist - Hospitality at Emerge Egress Consulting

Emerge Egress Consulting is a Management and Training Consulting established in 2017 (herein referred as EEC). EEC specializes in offering tailored and proficient HR Management training and team building services. We examine issues of concern in depth and we have specialized in training which looks at the demand for potential success of Government, Local ...

 

Receptionist - Hospitality

  • Job TypeFull Time
  • QualificationDiploma
  • Experience2 years
  • LocationNairobi
  • Job FieldAdministration / Secretarial  , Hospitality / Hotel / Restaurant 

Role Objective

Our client seeks a professional and customer-focused Receptionist who is capable of managing front-office operations, coordinating administrative activities, and ensuring a positive first impression for all visitors and callers. The ideal candidate will be highly organized, courteous, and able to operate efficiently in a busy office environment while supporting various administrative functions.

Core Duties and Responsibilities

  • Providing excellent customer service to all clients, both internal and external, with an emphasis on courtesy and professionalism.
  • Ability to deal with a busy frontline work environment, always keeping the client’s needs and expectations in mind.
  • Greet, assist, and direct visitors appropriately; ensure guest experience is handled efficiently and professionally.
  • Answer, screen, and forward incoming phone calls while providing basic information when needed; manage company email and correspondence.
  • Handle scheduling for the conference room, and appointments, and manage staff calendars as required.
  • Assist with various administrative tasks.
  • Help organize office gatherings and meetings, including arrangement of logistics, catering, and attendee management.
  • Ensure prompt attention to visitors and directing them to the appropriate personnel or department.
  • Maintain a clean, positive, and welcoming office environment.
  • Manage office inventory such as stationery, equipment, and furniture, including timely requisition.
  • Assist in managing daily transport bookings in consultation with office drivers.
  • Any other duties assigned from time to time.

  Job Specifications and Qualifications

  • Diploma in Hospitality Management, Business Administration, Communication, Front Office or related area.
  • At least 2 years’ relevant work experience.
  • Proficiency in MS Office Suite

 Key Competencies

  • Good communication skills (written and verbal).
  • Problem-solving
  • Strong Phone Etiquette skills
  • Strong customer service and communication skills
  • Ability to multitask and prioritize tasks in a fast-paced environment
  • Attention to detail and organizational skills
  • Have a professional appearance and demeanor
  • Strong interpersonal skills and customer service orientation

Check how your CV aligns with this job

Method of Application

Interested and qualified candidates should forward their CV to: careers@emergeegressconsulting.com using the position as subject of email.

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