RTO Guest Trainer at HCS Affiliates Group

HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya.

 

RTO Guest Trainer

  • Job TypeFull Time , Onsite
  • QualificationBA/BSc/HND
  • Experience
  • LocationNairobi
  • Job FieldEducation / Teaching 

Job Purpose 

The RTO Guest Trainer will be responsible for ensuring agents are well-trained and processes are optimized for efficiency and effectiveness.

Primary Responsibilities 

  • Training Program Development: 
    • Design, develop, and implement comprehensive training programs  for new hires and existing staff. 
    • Create training materials, manuals, and e-learning modules. 
    • Conduct training sessions and workshops to enhance agent skills. 
  • Process Improvement: 
    • Analyze current team processes and identify areas for improvement. 
    • Develop and implement standard operating procedures (SOPs). 
    • Monitor and evaluate the effectiveness of process changes and make necessary adjustments. 
  • Performance Monitoring: 
    • Track and assess the performance of agents post-training. 
    • Provide feedback and coaching to ensure continuous improvement to new hires. 
    • Collaborate with the Quality Analysts to align training with performance goals. 
  • Compliance and Standards: 
    • Ensure all training programs comply with company standards and regulatory requirements. 
    • Maintain up-to-date knowledge of best practices in the operations and training. 
  • Team Collaboration: 
    • Work closely with team leaders to identify training needs and develop tailored programs. 
    • Support team leaders in managing and developing their teams 

Qualifications 

  • Bachelor’s or equivalent training and/or least 6 months related experience preferred Experience 
  • Previous experience of at least 2 years as trainer in a call center/BPO 
  • Strong analytical and problem-solving abilities. 
  • Ability to manage multiple projects and meet deadlines. 
  • Leadership and team-building skills. 
  • Adaptability and a commitment to continuous improvement. 
  • Proven experience in training and process management within a call center environment. 
  • Strong instructional design and training delivery skills. 
  • Excellent organizational and communication skills. 
  • Proficiency in training software and tools.

Check how your CV aligns with this job

Method of Application

Applicants who meet the requirements stated above should send their application letter, Expected salary and detailed CVs with a day– time Telephone number to the email address: jobs1@hcsaffiliatesgroup.com with RTO Guest Trainer  on the Subject line. 

Candidates MUST indicate their preferred location.

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