Service Specialist Supervisor at Tatu City Limited

Tatu is a project of Rendeavour, Africa’s largest urban land developer with over 30,000 acres of visionary projects in the growth trajectories of large cities in Kenya, Ghana, Nigeria, Zambia and Democratic Republic of Congo. Rendeavour’s vision goes beyond alleviating what is a self-evident problem - that of stifling urban congestion and a dearth of quality housing and commercial property in Africa. Rather, we aim to help create the infrastructure - the living and working spaces, communities, schools and hospitals - that will help sustain and accelerate Africa’s economic growth, meet the aspirations of Africa’s burgeoning middle classes, and serve as a catalyst for further urban development.

 

Service Specialist Supervisor

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience3 years
  • LocationKiambu
  • Job FieldAdministration / Secretarial 

Responsibilities:

  • Coach, motivate, and manage a team of direct report service agents
  • Monitor calls, call handling statistics, survey scores, QA, and agent productivity
  • Effectively manage attendance, absence, and attrition in line with company policies and protocols
  • Complete all administrative tasks and recordkeeping within established timelines
  • Identify and address performance issues, including the use of performance improvement plans when appropriate
  • Conduct team huddles
  • Establish and maintain appropriate communication with management, peers, colleagues, and other departments
  • Provide coaching and training to support a learning environment and continuous improvement
  • Maintain subject matter expertise for the brand. Complete knowledge of product, policies and procedures, and technology
  • Take calls as assigned to maintain skills or support during periods of high call volume

Requirements

  • Bachelor’s degree in Business Administration, Management, Hospitality, Communications, or a related field
  • At least 3 years’ experience with 1 year experience in supervisory role
  • Strong coaching and team-building skills
  • Ability to prioritize tasks and work effectively in a fast-paced, high-growth environment
  • Excellent verbal and written communication skills in English
  • Strong computer skills, including proficiency in Microsoft Office
  • Call center experience within the travel industry is preferred

Check how your CV aligns with this job

Method of Application

Interested and qualified? Go to Tatu City Limited on jobs.workable.com to apply

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