Technical Support Attachment at Infoney Solutions Limited

Infoney Solutions is an ICT company whose main focus is ICT integration in education. We have marked its flagship in many educational institutions with major ICT integration projects successfully accomplished over the past 2 years.

 

Technical Support Attachment

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience
  • LocationKiambu
  • Job FieldICT / Computer  , Internships / Volunteering 

This is a technical support internship role at Infoney Solutions Limited. The role is on-site and based in Ruiru. The selected candidate will assist in troubleshooting technical issues, delivering customer support, ensuring customer satisfaction, and providing solutions to improve the overall user experience. Daily tasks may include interacting with institution staff, analyzing and resolving system-related concerns, and supporting the implementation of technology solutions.
Qualifications

  • Proficiency in Technical Support and Troubleshooting to resolve system-related challenges effectively
  • Strong Analytical Skills to diagnose and address technical issues
  • Experience in Customer Support with a focus on ensuring Customer Satisfaction
  • Effective communication skills and a customer-centric approach
  • Ability to work collaboratively in an on-site team environment
  • Background in information technology, computer science, or related fields is an advantage

Check how your CV aligns with this job

Method of Application

Interested and qualified? Go to Infoney Solutions Limited on www.linkedin.com to apply

Comments

Post a Comment

Popular posts from this blog

Customer Support Representative at BasiGo

BasiGo is an e-mobility start-up looking to revolutionize the public transportation sector by providing public transport bus owners with a cost-effective electric alternative to diesel. Headquartered in Nairobi, Kenya, our team is strategically composed of seasoned entrepreneurs who have spent over a decade working and innovating within electric vehicle t...   Customer Support Representative Job Type Full Time Qualification BA/BSc/HND , Diploma Experience Location Nairobi Job Field Customer Care  About the role:  We are looking for Customer Support Representatives (CSR) to assist our customers with technical problems when using our products and services. You will be the primary point of contact for our customers and coordinate with all BasiGo departments to ensure that issues are resolved within SLA and customers are communicated promptly.  To be successful in this role, you should be an excellent communicator who easily gains client trust. You should ...
Read more

Direct Sales Representative - Coast Region at KCB Bank Kenya

Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It als...   Direct Sales Representative - Coast Region Job Type Full Time Qualification BA/BSc/HND Experience 2 years Location Nairobi Job Field Sales / Marketing / Retail / Business Development  KEY RESPONSIBILITIES Sourcing prospective customer leads from various sources, such as referrals, cross-selling opportunities, sales activations organized by the bank, or sales leads provided by the bank.     Explaining the features of the products to prospective customers in line with product features and Treating Customers Fairly Guidelines provided by the bank.     Guiding customers on how to fill in applications f...
Read more

Operations Customer Expert (Customer Service Representative) at Teleperformance Kenya

TP is a trusted partner to many of the world’s leading brands because our advanced business solutions help them deliver truly integrated, human-centric experiences while optimizing business processes and performance.   Operations Customer Expert (Customer Service Representative) Job Type Full Time , Onsite Qualification BA/BSc/HND , Diploma Experience 1 year Location Nairobi Job Field Customer Care  Responsibilities Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries via phone and through emails and chats. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out to enable you respond to customer inquiries efficiently. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the ...
Read more