Toll Operations Attendant at Reeds Africa Consult

Reeds Africa consult (RAC) offers a broad scale of Human resource services designed to provide professional supports for the growing needs of today’s corporate organizations. Our services includes the entire employee life cycle in an organization from the point of recruitment, training and development, policy development, compliance audits, provision of H...

 

Toll Operations Attendant

  • Job TypeFull Time
  • QualificationBA/BSc/HND , Diploma
  • Experience1 year
  • LocationNairobi
  • Job FieldICT / Computer 

Role Purpose.

  • To monitor and operate electronic toll collection systems, provide first-line technical and customer support to motorists, ensure accurate transactions and compliance, and promptly report system or equipment issues to support safe and efficient toll plaza operations.

Job Description

  • Monitor and oversee the functionality of electronic toll collection (ETC) systems and lane equipment in real-time.
  • Provide first-line technical support and customer service to motorists regarding account issues, payment failures, and tag malfunctions.
  • Verify vehicle classification and escalate discrepancies for automated billing systems.
  • Document and report system errors, lane violations, and equipment faults promptly to the technical and supervisory teams.
  • Educate the public on the use of electronic tolling, account registration, and compliance procedures.
  • Maintain detailed logs of daily operations, incidents, and customer interactions.
  • Ensure compliance with traffic and safety regulations at the toll plaza.
  • Collaborate with maintenance and IT teams to facilitate quick resolution of technical issues.

Job Requirements

  • A minimum of a Certificate or Diploma in any of the following fields is required: Information Technology (IT), Business Management, Customer Service, or a related technical/vocational field.
  • At least 1 year of experience in a system-based operations role, such as:
  • Parking system operator
  • Gate control / access control attendant
  • Helpdesk / customer support agent
  • CCTV / control room monitoring

Check how your CV aligns with this job

Method of Application

Interested and qualified? Go to Reeds Africa Consult on xorahr.com to apply

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