Warranty Clerk at People FOCO

We are a HR Consultancy firm that is very passionate about people and their contribution towards the growth and success of any organization. We create systems that are streamlined towards the attainment of the organizations goals and build the capacity of the organizations employees to deliver results.

 

Warranty Clerk

  • Job TypeFull Time , Onsite
  • QualificationBA/BSc/HND
  • Experience3 years
  • LocationNairobi
  • Job FieldProcurement / Store-keeping / Supply Chain 

We are recruiting a Warranty Clerk on behalf of our client. The role is responsible for managing warranty repairs, tracking turnaround times, coordinating with technicians and stores, and ensuring timely and accurate communication with clients while maintaining strict service timelines.

Key Responsibilities

  • Review the overdue and due warranty report every morning and discuss cases during daily meetings
  • Enforce a strict 72-hour turnaround time for warranty repairs
  • Escalate to management any urgent cases not resolved within 72 hours + 24 hours
    • Acceptable delays must be clearly documented (e.g. awaiting parts or client quotation approval), with clients updated at all times
  • Notify clients within 24 hours of item receipt at the warehouse using at least two communication channels
  • Provide accurate and regular updates to clients on repair progress
  • Inspect items thoroughly on receipt and before dispatch, including:
    • Verifying accessories (cables, racks, covers, etc.)
    • Taking photos where necessary
    • Ensuring items are securely packed before return
  • Ensure warranty items are transported using company vehicles and drivers, unless the client formally assumes risk
  • Coordinate timely claiming of warranty parts from stores using detailed technician reports
  • Communicate immediately with clients when machines are out of warranty and advise on applicable charges
  • Prepare and send quotations promptly and follow up for approval
  • Invoice out-of-warranty repairs accurately and on time
  • Communicate with clients regarding overdue or approved disposal of goods
  • Attend daily technical meetings punctually and record minutes
  • Return functional goods to stores with proper updates; damaged items must be invoiced accordingly
  • Uphold loyalty, confidentiality, and security standards at all times

Check how your CV aligns with this job

Method of Application

Interested and qualified? Go to People FOCO on peoplefoco.etalent.net to apply

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