Agency Services Officer - Reporting at Liberty Life

Liberty Life Assurance Kenya is a life insurance provider that has been providing relevant products to Kenyans for over 50 years. Our purpose at Liberty is to make a difference in people’s lives by making financial freedom possible. We change realities and make freedom possible by providing innovative and relevant solutions that help our customers prote...

 

Agency Services Officer - Reporting

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience2 years
  • LocationNairobi
  • Job FieldData, Business Analysis and AI  , ICT / Computer  , Insurance 

The role holder will be responsible for delivering accurate, timely and automated agency performance reports while driving digital enablement and system improvements that support sales effectiveness, compliance and agent self-service adoption.

Key Responsibilities

  • Prepare, automate, and deliver weekly, monthly, and ad hoc Agency performance reports and dashboards.
  • Develop and maintain Power BI dashboards integrated with PAS to provide real-time sales performance and persistency insights.
  • Prepare and submit accurate and timely regulatory and compliance reports, IRA and AKI requirements - including agent registry updates.
  • Lead User Acceptance Testing and requirements validation for Agency Operations system enhancements and digital sales tools.
  • Work with ICT to enhance digital platforms, including the Intermediary Portal, Green Forms to improve agent and intermediary self-service.
  • Support agents and intermediaries on reporting, commissions, benefits, and use of digital platforms.
  • Perform commission reconciliation, identify anomalies, and support timely resolution of commission related issues.
  • Support continuous improvement through automation, data quality management, and process optimisation within Agency Operations.

Qualifications

  • Bachelor’s Degree in a business-related field.
  • Professional insurance qualification such as LOMA or IIK certificate.
  • Certification in Power BI, Data Analytics, Agile, or Business Analysis (added advantage).

Experience

  • At least 2 years’ experience in insurance, preferably within Agency Operations, Policy administration or Sales Support.

Check how your CV aligns with this job

Method of Application

If you meet the above requirements, you are encouraged to forward your application and updated CV to humanresources@libertylife.co.ke  by 24th February 2026. Clearly state the job title on the subject heading.

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