Agent Support Officer at M-taka

M-taka is a waste management social enterprise that aims to educate locals, connect people in the waste value chain and improve the livelihoods of waste actors. We saw waste pickers, aggregators, and small recyclers working tirelessly without access to fair prices, financial services, or digital tools that could transform their livelihoods. At the same ti...

 

Agent Support Officer

  • Job TypeFull Time
  • QualificationBA/BSc/HND , Diploma
  • Experience2 years
  • LocationNairobi
  • Job FieldAdministration / Secretarial 

Job Purpose

We are hiring a dynamic and people-oriented Agent Support Officer to provide field-level mentorship, onboarding support, and day-to-day engagement with M-taka agents, waste groups, and clients. This role is critical to ensuring the successful rollout and sustained usage of M-taka’s products, and services, at the grassroots level. The ideal candidate will blend strong community mobilization skills with a good grasp of technology and product adoption.

Qualifications, Experience and Competencies

  • Diploma or bachelor’s degree in Community Development, Environmental Studies, ICT, Business, Sales and Marketing, or related field.
  • At least two years of experience in fieldwork, customer support, or community mobilization preferably in the informal waste or tech-for-development space.
  • Practical knowledge of mobile apps, digital platforms, or mobile money systems.
  • Ability to train and coach individuals or groups in both formal and informal settings.
  • Strong interpersonal and communication skills in English, Kiswahili, and at least one local language spoken in Western Kenya.
  • Experience working with youth, women’s groups, cooperatives, or CBOs is a plus.
  • Comfortable working in informal settlements or peri-urban areas with minimal supervision.
  • Willingness to travel regularly and work closely with low-income and underserved communities

Check how your CV aligns with this job

Method of Application

Interested and qualified? Go to M-taka on docs.google.com to apply

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