Application Manager – Single Data Entry (SDE) at Medecins Sans Frontieres (MSF)

Médecins sans frontières (MSF) or Doctors Without Borders, is an international humanitarian-aid non-governmental organization (NGO) and Nobel Peace Prize laureate, best known for its projects in war-torn regions and developing countries facing endemic diseases.

 

Application Manager – Single Data Entry (SDE)

  • Job TypeFull Time
  • QualificationBA/BSc/HND , MBA/MSc/MA
  • Experience3 - 5 years
  • LocationNairobi
  • Job FieldData, Business Analysis and AI  , ICT / Computer 

Rationale/Objective for Position

The Application Manager- Single Data Entry (SDE) Project is responsible for leading the testing, deployment, technical support, and evolution of a stock management application across MSF-EA, ensuring its operational readiness and sustainability in low-connectivity warehouse and pharmacy contexts, in collaboration with technical teams.

This position will be hierarchically and functionally accountable to the Program Manager.

Tasks & Responsibilities

Deployment, Support & Maintenance

  • Deployment Support: Provide hands-on technical expertise during the deployment of the solution.
  • Troubleshooting: Diagnose and resolve technical issues related to the application, including connectivity, configuration, and system integration challenges.
  • User Support: Assist end-users in understanding and using the application effectively, addressing their queries, and ensuring the application meets their needs.

Operational Readiness

  • L1/L2/L3 Support Levels: Collaborate with the IT organization to design and implement a sustainable support structure, defining clear roles and responsibilities for Level 1 (L1), Level 2 (L2), and Level 3 (L3) support.
  • Knowledge Base Creation: Develop and maintain documentation, FAQs, and training materials to empower support teams and end-users.
  • Capacity Building: Train and mentor support teams to ensure they are equipped to handle technical issues and provide high-quality assistance.

Product Development

  • Request Management: Contribute to the writing of requests for change (RFC), bug and user stories, enabling the service provider to develop features smoothly.
  • Test Coordination: Coordinate test scenarios and environments to ensure thorough testing and validation of the application, engaging relevant stakeholders as needed.

Stakeholder Collaboration

  • Cross-Team Collaboration: Act as a liaison between project teams and IT focal points.
  • Regular Communication: Maintain clear and consistent communication with stakeholders to provide updates, resolve issues, and ensure alignment.

Qualifications

Education

  • Bachelor’s or Master’s in Computer Systems or Information Systems (IS).

Experience

  • Min 3-5 years of work experience in application development and support.
  • Experience with mobile application development in hybrid environments (cloud/on-premise) from development to go-live.
  • Experience in an international environment.
  • Familiarity with humanitarian supply chain solutions or products is highly advantageous.

Check how your CV aligns with this job

Method of Application

Interested and qualified? Go to Medecins Sans Frontieres (MSF) on msf.or.ke to apply

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